JEFFREY A HOLLEY
Sales Professional
Albuquerque, New Mexico,NM
Summary
Seasoned Sales Professional with exceptional success in business-to-business and business-to-consumer sales with exceptional restaurant managerial strength in both FOH and BOH operations with competency across multiple categories. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations - fostering relationships with customers and clients for sustained business growth. Persuasive communication style with specialized verbal and writing skills offering a unique consultative selling technique providing a polished seller to customer experience leading to greater confidence and long-term trust. Proficient in SalesForce CRM, Powerpoint, Microsoft Word and Excel.
Overview
19
19
years of professional experience
Work History
Sales Representative
Supply One Packaging
Albuquerque, NM
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
SYSCO Food Services
Santa Fe, NM
2023.09 - 2024.03
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Professional
Veritiv Corporation
Anchorage, AK
08.2021 - 05.2023
- Maintained consistent packaging and facility solutions sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base annually by 15% and boosted consistent profits within product line by adding 2 line items per customer each month.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Maintained consistent Street Sales by developing and deepening positive customer connections
Territory Manager
U.S. Foods/Foods services of America
Anchorage, AK
02.2017 - 07.2021
- Managed territory expansion, revenue development and market penetration.
- Proactively managed customer accounts, enabling consistent increases of sales and budgetary goals and new product targets.
- Polished product presentation and to existing and prospective customers through collaborative team effort and suggestive strategy.
- Documented time, calls and results, and submitted reports.
- Managed business expansion, revenue development and market gains
- Realigned procedures and daily protocols with changing business demands
- Sold innovative items to achieve optimal sales and profit goals and increase overall revenue and long lasting customer satisfaction
- Prospected at least two leads per week and pursued opportunities to lock in paying customers off potential connections
- Increased sales revenue 4% in 2018 and 4% in 2019 while producing over $1.8 Million annually
- Increased sales accounts by 75% and currently manage 80 plus accounts within the Anchorage territory area including the military bases generating over 3.5 million in annual sales revenue projected for the current year
- Achieved sales goals, distribution targets and market share through proactive management of territory
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Chef/Lead Cook
Ice Services
Anchorage, AK
09.2012 - 01.2017
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
- Managed kitchen staff team of eighteen and assigned various stages of food production.
- Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food.
- Worked closely with top company administrators and subordinates to create dynamic entrees for large camp cafeterias, including breakfast, lunch and dinner for daily events for up to 700 people.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Planned promotional menu additions based on seasonal pricing and product availability.
Chef/Owner/Operator
Rocket Grill
San Jose, La Sabana, Costa Rica
01.2011 - 04.2012
- Prepared various local and seasonal specialties for 12 table restaurant.
- Oversaw hiring, training and development of kitchen employees.
- Prepared schedules, work assignments and constructed employee compensation packages.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Streamlined BOH and FOH processes for kitchen and wait staff, effectively shortening patron wait times and enabling establishment to serve increased additional guests.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
General Manager
MiSala
Escazu, Costa Rica
12.2008 - 05.2010
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop new growth strategy.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Managed scheduling for 60 BOH and FOH employees to ensure optimal productivity.
- Held weekly meetings with Assistant Managers to identify techniques to overcome sales obstacles.
Executive Chef - Food and Beverage Manager
White House Hotel - Capital Grill
Escazu, Costa Rica
01.2006 - 11.2008
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Controlled portion sizes and garnishing for optimal cost controls.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Attracted, recruited and trained new employees.
- Produced sales and productivity reports.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff and bartenders of specific service needs.
- Maintained highest food quality standards by using only USDA Prime and as well as other innovative grass-fed dry aged local hybrid beef options
- Designed custom private function and banquet packages to accommodate groups of up to 200, including private party dinners, poker events, business meetings, weddings and charity events.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Alaska Southeast
Juneau, AK12.2020
Associate of Arts - Liberal Arts and General Studies
Matanuska College/U.A. A
Palmer, AK12.2016
Skills
- Goals and Performance
- Business Development and Planning
- Territory Management
- New Business Development
- Consultative Selling
- Sales expertise
- Sales process
- Order Management
- Sales leadership
- Cross-cultural sales background
- Market intelligence
- Sales Closing
- Policies And Procedures
- CRM
- Spanish Oral and Written Communication
Timeline
Sales Representative
Supply One Packaging
03.2024 - Current
Sales Representative
SYSCO Food Services
2023.09 - 2024.03
Sales Professional
Veritiv Corporation
08.2021 - 05.2023
Territory Manager
U.S. Foods/Foods services of America
02.2017 - 07.2021
Chef/Lead Cook
Ice Services
09.2012 - 01.2017
Chef/Owner/Operator
Rocket Grill
01.2011 - 04.2012
General Manager
MiSala
12.2008 - 05.2010
Executive Chef - Food and Beverage Manager
White House Hotel - Capital Grill
01.2006 - 11.2008
Bachelor of Arts - Interdisciplinary Studies
University of Alaska Southeast
Associate of Arts - Liberal Arts and General Studies
Matanuska College/U.A. A
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