Jeffrey C Butler

Managed global choice program, ensuring accurate processing of deposits, verifications, cancellations, and bonus points.

Ensured accuracy by overseeing document requests involving contracts and deeds.

Conducted research on name changes, quitclaim deeds, property surrenders, and contract assignments to ensure compliance and accuracy.

Promptly resolved RCI interface exceptions identified during audits for compliance purposes.

Handled email inquiries from resort personnel, improving response times and support services.

Updated owner information in TimeshareWare with attention to contract types and eligibility.

Liaised with guests and partners to resolve complex issues via phone, email, and chat, ensuring satisfaction.

Maintained high standards of customer service for positive guest experiences.

Addressed modifications, cancellations, confirmations, special requests, and complaints promptly.

Communicated procedures clearly to assist clients effectively.

Utilized appropriate tools and processes to deliver comprehensive information, enhancing client understanding.

Acquired client information through calls and verified details to respond effectively to inquiries.

Executed live quality assurance oversight and implemented recommendations for enhancements.

Utilized reservation software to streamline booking processes. (MVP Smart Next Salesforce) for efficient booking management.

Facilitated guest bookings of promotional vacation packages and promoted upgrades to enhance guest satisfaction.

Delivered customer service while processing reservation payments to ensure accurate transactions.

Ensured validation of guest purchases through appropriate documentation checks.

Fostered effective communication with guests, agents, and leaders to improve experiences.

Managed daily office tasks to maintain smooth operations and enhance workflow.

Managed registrar mailbox for letters of intent and proof of residence, streamlining communication process.

Processed transcript requests promptly for schools and parents.

Collaborated with school districts to enhance student enrollment initiatives, fostering community partnerships.

Verified students for virtual home schooling enrollment, ensuring compliance with regulations.

Diagnosed and resolved complex issues related to billing collections and energy assistance programs.

Managed customer contacts with diplomacy and tact, fostering positive relationships and enhancing customer satisfaction.

Resolved concerns regarding electric deregulation and delivery services, improving customer understanding and trust.

Responded to emergency utility operations, demonstrating effective crisis management during gas and electric incidents.