Jeffrey C. Mancil
Le Roy,IL
Summary
Experienced manager and administration professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Connect Transit
04.2019 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions for a staff of 135+ employees.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Planned and established transportation routes, work schedules and operator assignments.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Worked well in a team setting, providing support and guidance.
Managing Director
Carmike Ovation 10
01.2015 - 04.2019
- Manage daily operations of a progressive dine-in location -Recruit, terminate, train, discipline, evaluate and coach
- Manage theatre staff scheduling up to 110 employees -Manage sales, inventory control, operations, performance, and financial reports -Instituting best practices while enhancing performance and profit goals
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Theatre Operations Manager
Carmike Ovation
01.2015 - 08.2017
- Direct supervisor for over 130 employees -Creation and ingest of movie show times
- Creation and management of employee scheduling -Recruited, terminated, trained, disciplined, evaluated and coached personnel
- Managed sales, inventory control, operations, performance, and financial reports.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- I was promoted to Managing director- Moved to Bloomington, IL.
Assistant Manager
Carmike 15
01.2014 - 01.2015
- Management of staff -Instituted best practices, and enhancing performance and profit at the flagship theatre -Creation and management of employee schedules -Performed duties of interview and hire of new employees -Provided oversight of critical maintenance programs and scheduling
Order Filler
Walmart Distribution Center
02.2012 - 05.2014
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
TLE Service Manager
Walmart – Whittlesey
05.2011 - 02.2012
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Manager
The City Market
01.2010 - 03.2011
- Served as manager of a lounge staff with focus on customer service and quality control -Creation and management of employee schedules and training.
- Served as security liaison for special events and private parties. This included, but was not limited to age verification, crowd control, and cooperative efforts with other businesses and the Columbus Metro Police Department.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Unfortunately business closed due to owner relocating.
Education
Small Business Management Certification as required by employer -
Columbus State University
Associate of Science - Business Administration And Management
Georgia Military College - Milledgeville
Milledgeville, GA09.2023
-Internal/External Customer Service Skills Training as required by employer - undefined
Columbus State University
2016
High School Diploma -
Trinity High School
Phenix City, AL05.2011
Skills
- Technical Skills:
- Team Leadership, Customer service, Creative problem solving
- Microsoft, Micros, POS, Excel, Word, Aloha
- Budgeting and Cost Control Strategies
- Software Deployment
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Policy Development and Enforcement
- Key Performance Indicators (KPIs)
- P&L Administration
- Route Optimization
- Project Planning
Accomplishments
- Readers’ Choice Award Voted Best Movie Theatre - First Place - 2016 (Ovation)
- Readers’ Choice Award Voted Best Movie Theatre - First runner up - 2017 (Ovation)
- employee of the month
Additional Information
- Honors: -, Readers’ Choice Award Voted Best Movie Theatre - First Place - 2016 (Ovation) -Readers’ Choice Award Voted Best Movie Theatre - First runner up - 2015 (Ovation) -Employee of the Month – 2013 (Walmart) -Employee of the Month – 2012 (City Market)
Certification
- U.S Department Of Transportation: Transit Supervisor Certification Course.
- ServSafe food manager certified.
- Forklift certified.
- P.E certified
Timeline
Operations Supervisor
Connect Transit
04.2019 - Current
Managing Director
Carmike Ovation 10
01.2015 - 04.2019
Theatre Operations Manager
Carmike Ovation
01.2015 - 08.2017
Assistant Manager
Carmike 15
01.2014 - 01.2015
Order Filler
Walmart Distribution Center
02.2012 - 05.2014
TLE Service Manager
Walmart – Whittlesey
05.2011 - 02.2012
Manager
The City Market
01.2010 - 03.2011
Small Business Management Certification as required by employer -
Columbus State University
Associate of Science - Business Administration And Management
Georgia Military College - Milledgeville
-Internal/External Customer Service Skills Training as required by employer - undefined
Columbus State University
High School Diploma -
Trinity High School
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