Hi, I’m
Jeffrey Costello
Alameda,CA
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
17
years of professional experience
Work History
Island Fantasy LLC
Founding Artistic Director
08.2018 - Current
Job overview
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Researched drawings of characters and environmental elements for inspiration.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Implemented strategies for promoting campaigns on social media.
- Engaged with audiences to create memorable experiences at live performances.
- Cultivated professional working relationships with performance venues and hired performers.
- Managed over 30 shows and delivery services.
Southwest Airlines
Flight Attendant
06.2014 - 12.2021
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Virgin America Airlines
Lead Flight Attendant
04.2012 - 06.2014
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Updated flight logs, passenger reports and inventory documentation.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
The Walt Disney Company
Character Performer
08.2006 - 01.2009
Job overview
- Performed choreographed songs and dances with precision and enthusiasm.
- Used body language, facial expressions and vocal techniques to convey messages.
- Maintained professional attitude and demeanor at all times.
- Collaborated with directors and other cast members to refine performances.
- Participated in professional workshops and master classes to hone acting skills.
- Sought out auditions for different roles, arriving on time and well-prepared.
- Developed characters through improvisation and script analysis.
Education
San Francisco State University, San Francisco, CA
Bachelor of Arts from Theatre Arts
12.2032
University Overview
- Theatre Arts Program Scholarship Recipient
- 3.7 GPA
- Study Abroad: Paris, France, French Language
Skills
- Crew Coordination
- Regulation and Compliance Monitoring
- Constructive Feedback
- Customer Care
- Medical Emergency Response
- Service Quality
- Boarding Coordination
- Evacuation Procedures
- Team Player
- Punctual and Dependable
Timeline
Founding Artistic Director
Island Fantasy LLC
08.2018 - Current
Flight Attendant
Southwest Airlines
06.2014 - 12.2021
Lead Flight Attendant
Virgin America Airlines
04.2012 - 06.2014
Character Performer
The Walt Disney Company
08.2006 - 01.2009
San Francisco State University
Bachelor of Arts from Theatre Arts
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