Jeffrey D. McKennie
Murrieta,CA
Summary
Knowledgeable Operations Lead with over 7 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Operations Lead
Living Spaces
Menifee, CA
03.2022 - Current
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Creating reports on operational activities, performance metrics and customer feedback.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Evaluated and reported on department metrics to upper management.
- Provided technical support to customers during critical incidents or high priority requests.
- Communicated regularly with customers regarding their cases, keeping them updated on progress towards resolution.
- Conducted weekly audits of closed cases to confirm proper closure protocols were followed.
Full Time Floor Supervisor
Vans
Escondido, CA
08.2019 - 06.2021
- Supports a customer-centric culture through direct feedback and supervision of 14 store associates
- Collects sales data and creates reports to communicate with the team to enhance branding
- Practices gender-neutral, culturally competent behavior to enrich customers' shopping experience
- Manages shift labor to maximize productivity for quality customer engagement
- Ensures visual merchandising standards are maintained by neatly organizing merchandise and holding the team to a high level of cleanliness to optimize retailing and achieve sales goals
- Quickly resolves issues that negatively affect clientele spending power
- Evaluates employee compliance to store policies and procedures for operational excellence.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Outreach Mentor
San Diego Community College District (SDCCD)
San Diego, CA
08.2016 - 04.2018
- Entered statistical data regarding student recruitment and surveys using a database created through excel
- Maintained inventory of academic materials and supplies
- Provided peer-advising services for high school students including; answering questions about, and assisting in filling out college applications
- Provided guidance in finding information on scholarships, and hosted informational booths that helped students sign up for college tours and workshops
- Assisted in the delivery of outreach services targeting underrepresented populations to promote college enrollment
- Conducted 10 presentations for high school students, inclusive of academic majors, financial aid, school overview
- Led campus tours for prospective students to assist with acclimation and transition into the college environment
- Assisted with planning and implementation of special events; such as Early College Admission and Planning Days
- Participated in 40 leadership workshops and in-service training to facilitate team building and network strategies.
Peer Navigator
San Diego Community College District (SDCCD)
San Diego, CA
07.2016 - 06.2017
- Assisted 150 students with career research and provided information on targeted career and educational pathways
- Presented and coordinated workshops on a variety of topics that supplemented and supported instructional curriculum
- Facilitated educational workshops to assist 75 students in charting degree plans
- Coordinated supportive services to facilitate academic success for attending and prospective students
- Fostered student accountability, self-advocacy, self-awareness, and effective use of resources
- Scheduled opportunities for students and their families to attend social and cultural events on campus
- Monitored student progress regarding academic growth by sending emails 2-3 times a week and having bi-weekly check-in meetings in person.
- Served as a role model demonstrating healthy coping strategies.
Education
Bachelor of Arts - English
San Diego State University
San Diego, CA05-2019
Skills
- Operational Efficiency
- Guest Relations
- Scheduling
- Decision-Making
- Effective Leadership
- Cultural Competency
- Community Outreach
- Team Collaboration
- Effective Communication
- Task Prioritization
- Problem-Solving Abilities
Timeline
Operations Lead
Living Spaces
03.2022 - Current
Full Time Floor Supervisor
Vans
08.2019 - 06.2021
Outreach Mentor
San Diego Community College District (SDCCD)
08.2016 - 04.2018
Peer Navigator
San Diego Community College District (SDCCD)
07.2016 - 06.2017
Bachelor of Arts - English
San Diego State University