JEFFREY DREHER
Santee,Ca
Summary
Highly Motivated Retail Operations Manager with 25+ years of extensive customer service and people management skills. Self-starter with proven track record of developing team members, and growing customer sales. Experience in dynamic, high-performance environments. Maintains high-level of customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
35
35
years of professional experience
Work History
Retail Project Manager
Great American Group, B Riley Financial Company
01.2017 - Current
- Managed up to 4 retail store locations at time, each ranging from 30k sq ft to 60k sq ft
- Controlled all aspects of staffing, payroll, and logistics
- Conducted physical counts of inventory and reconciled floor counts and inventory shipments.
- Ensured proper execution and implementation of all policies and procedures with shipping, receiving, inventory management and shrink
- Developed detailed sales strategies to maximize sales growth
- Projects Include: Bed Bath & Beyond, Toys R Us, Office Depot, GameStop, J.C Penny's, Gander Mountain
Operations Manager
B&B Mega Services, Consumer Electronics Company
01.2009 - 01.2016
- Created daily sales cash management reports
- Created and distributed multiple financial reports to CFO and CEO, such as Profit and Loss, Balance Sheets, Income Statements, A/P and A/R
- Streamlined warehouse policies to increase employee efficiency and lower overtime costs by 20%
- Created internal policies and procedures to track and record shipments, prevent double billing, and improve customer service for returns.
Retail Assistant Manager
The High Point Group, Furniture Retail
01.2006 - 01.2008
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
Cash Operations Manager
Morongo Casino Resort & Spa
01.2003 - 01.2006
- Assisted in design of Cash Operations area in new $250 million dollar casino
- Established new policies and procedures to prevent overpayments
- Hired, trained, and managed a staff of 140 cashiers and 20 Managers and Supervisors
- Designed and implemented cashier incentive program to improve moral and customer service
- Created ATM maintenance and fill procedures for 25 ATM machines on site, saving $150,000 per year on maintenance contracts.
Count Room Manager
Harrah's East Chicago
01.2002 - 01.2003
- Evaluated emerging technologies and tools relevant to the field of cash management, recommending innovative solutions that enhanced operational performance.
- Managed a high-performing team responsible for executing all aspects of the company''s cash management strategy.
- Conducted regular training sessions for staff members to improve their understanding of critical aspects of cash management operations and industry standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cash Operations Supervisor
Viejas Casino
01.1995 - 01.2002
- Responsible for, hiring, training, and coaching 150 plus employees
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Safeguarded company assets through diligent monitoring of cash register activity and immediate reporting of any discrepancies.
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
05.1990 - 05.1994
Skills
- Exemplary Customer Service
- Hiring, Training, Mentoring Team Members
- Proven Self Starter
- Promoting Brand Awareness
- Excellent verbal and written communication skills
- Advanced Problem Solving
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
Timeline
Retail Project Manager
Great American Group, B Riley Financial Company
01.2017 - Current
Operations Manager
B&B Mega Services, Consumer Electronics Company
01.2009 - 01.2016
Retail Assistant Manager
The High Point Group, Furniture Retail
01.2006 - 01.2008
Cash Operations Manager
Morongo Casino Resort & Spa
01.2003 - 01.2006
Count Room Manager
Harrah's East Chicago
01.2002 - 01.2003
Cash Operations Supervisor
Viejas Casino
01.1995 - 01.2002
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
05.1990 - 05.1994
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