JEFFREY DREHER
Santee,Ca
Summary
Highly Motivated Retail Operations Manager with 25+ years of extensive customer service and people management skills. Self-starter with proven track record of developing team members, and growing customer sales. Experience in dynamic, high-performance environments. Maintains high-level of customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
35
35
years of professional experience
Work History
Retail Project Manager
Great American Group, B Riley Financial Company
Springfield, Ma
01.2017 - Current
- Managed up to 4 retail store locations at time, each ranging from 30k sq ft to 60k sq ft
- Controlled all aspects of staffing, payroll, and logistics
- Conducted physical counts of inventory and reconciled floor counts and inventory shipments.
- Ensured proper execution and implementation of all policies and procedures with shipping, receiving, inventory management and shrink
- Developed detailed sales strategies to maximize sales growth
- Projects Include: Bed Bath & Beyond, Toys R Us, Office Depot, GameStop, J.C Penny's, Gander Mountain
Operations Manager
B&B Mega Services, Consumer Electronics Company
El Cajon, CA
01.2009 - 01.2016
- Created daily sales cash management reports
- Created and distributed multiple financial reports to CFO and CEO, such as Profit and Loss, Balance Sheets, Income Statements, A/P and A/R
- Streamlined warehouse policies to increase employee efficiency and lower overtime costs by 20%
- Created internal policies and procedures to track and record shipments, prevent double billing, and improve customer service for returns.
Retail Assistant Manager
The High Point Group, Furniture Retail
Springfield, MA
01.2006 - 01.2008
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
Cash Operations Manager
Morongo Casino Resort & Spa
Cabazon, CA
01.2003 - 01.2006
- Assisted in design of Cash Operations area in new $250 million dollar casino
- Established new policies and procedures to prevent overpayments
- Hired, trained, and managed a staff of 140 cashiers and 20 Managers and Supervisors
- Designed and implemented cashier incentive program to improve moral and customer service
- Created ATM maintenance and fill procedures for 25 ATM machines on site, saving $150,000 per year on maintenance contracts.
Count Room Manager
Harrah's East Chicago
East Chicago, IN
01.2002 - 01.2003
- Evaluated emerging technologies and tools relevant to the field of cash management, recommending innovative solutions that enhanced operational performance.
- Managed a high-performing team responsible for executing all aspects of the company''s cash management strategy.
- Conducted regular training sessions for staff members to improve their understanding of critical aspects of cash management operations and industry standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cash Operations Supervisor
Viejas Casino
Alpine, CA
01.1995 - 01.2002
- Responsible for, hiring, training, and coaching 150 plus employees
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Safeguarded company assets through diligent monitoring of cash register activity and immediate reporting of any discrepancies.
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
29 Palms, Ca
05.1990 - 05.1994
Skills
- Exemplary Customer Service
- Hiring, Training, Mentoring Team Members
- Proven Self Starter
- Promoting Brand Awareness
- Excellent verbal and written communication skills
- Advanced Problem Solving
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
Timeline
Retail Project Manager
Great American Group, B Riley Financial Company
01.2017 - Current
Operations Manager
B&B Mega Services, Consumer Electronics Company
01.2009 - 01.2016
Retail Assistant Manager
The High Point Group, Furniture Retail
01.2006 - 01.2008
Cash Operations Manager
Morongo Casino Resort & Spa
01.2003 - 01.2006
Count Room Manager
Harrah's East Chicago
01.2002 - 01.2003
Cash Operations Supervisor
Viejas Casino
01.1995 - 01.2002
Amphibious Assault Vehicle Crew Chief
United States Marine Corps
05.1990 - 05.1994