Dynamic professional with extensive experience in law enforcement and concierge services, particularly at Craig Beach Village Police Department. Specialist in security monitoring and relationship management, driving departmental transformation and strengthening community trust. Orchestrated initiatives resulting in 50% boost in operational efficiency, while cultivating robust stakeholder relationships and maintaining superior documentation control.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Concierge
SARABANDE CONDOMINIUM OF SARASOTA
Sarasota, FL
01.2023 - 01.2024
As a Saturday-Sunday concierge for the high-rise, I assisted residents with their packages through our lengthy lobby, sorted and stored package deliveries, greeted visitors, answered the telephone, screened vendors, and maintained security in common areas.
I updated all personal residential information, including emergency contacts, emails, vehicles, license plates, parking stall assignments, and storage locker details for our 16-story,116-unit facility in our computer database.
Additionally, I uploaded managers' reports, Board of Directors meeting notes, and insurance documents and created building work orders in our software program.
Served as an onsite uniformed police officer, supporting a population of 240+ K-8 students, identifying and mitigating risks, and holding accountability for responding to threats and crises—developed first-time protocols and systems to handle on-premises emergencies, educating administrators and faculty on best practices-based responses.
Acted against unauthorized personnel on school property, monitored interior and exterior areas, and operated metal detectors and other security devices.
Developed productive, professional relationships with internal and external stakeholders, ensuring an approachable demeanor critical while working with a young population and exhibiting the strengths to be seen as a crucial resource.
Coordinated emergency personnel response to on-premises incidents, leveraging law enforcement and leadership background to address diverse issues ranging from gangs to drug activity, disorderly conduct, and other crimes.
Initiated interaction with students in the classroom and general areas of the school building. Promoted the profession of the police officer and became a positive role model. Increase the visibility and accessibility of police to the school community.
Attended and participated in school functions. Strived to be highly visible within the school community. Built working relationships with the school's staff, students, parents, and groups.
UNIFORMED SPECIAL DEPUTY
MEDINA COUNTY SHERIFF DEPT
Medina, OH
01.2014 - 01.2016
CHIEF OF POLICE
CRAIG BEACH VILLAGE POLICE DEPARTMENT
Craig Beach, OH
01.2007 - 01.2010
Promoted by Council appointment, managing a four-person team while providing hands-on leadership, vision, and direction critical to transforming the department into an efficient and effective community agency.
Completed a thorough needs assessment to identify improvement opportunities, developed an action plan to regain public trust, streamlined operations, and eradicated the department's tarnished image.
Authored internal and external communications to increase awareness of rules, regulations, and law enforcement procedures.
Allocated financial resources, investigated variances, and balanced budgets.
Brought the department into the 21st century by computerizing reports, creating first-time data repositories, implementing filing and data archiving processes, and reengineering documentation, reporting, and protocols.
Redeveloped 50+ operating reports to ensure the presentation of only crisp, clean, and focused information to internal and external stakeholders, contributing significantly to the reputation as an organized, efficient unit.
Rewrote policy and procedure manuals to drive total compliance—deep knowledge of ORC Chapter 737 Public Safety rules and regulations—and increased transparency of processes and procedures for citizens and officers.
Chaired hiring committees and updated hiring practices and standards to ensure the recruitment and retention of quality personnel; made recommendations to the Council on critical personnel decisions.
Wrote applications for and subsequently awarded several COPS grants to purchase a new, fully equipped vehicle and hire additional uniformed police officers, improving the protection of the force and the community's citizens.
Served as a highly visible community member, performing patrol, representing the agency at Council meetings, co-chairing Block Watch programs, and serving as bailiff for County Domestic Relations and Mayor's Courts.
UNIFORMED SENIOR POLICE OFFICER
MONTVILLE TOWNSHIP POLICE DEPARTMENT
Montville Township, OH
01.1988 - 01.2006
Served as a highly visible member of the agency with strong relationships throughout the community.
Protected property and citizens through patrol activities, identified risks, investigated crimes, and contributed to criminal prosecution.
Provided court testimony in an unbiased, factual manner, consistently delivering detailed and 100% accurate reports and communications.
Trained and mentored officers—selected as 'mentor of choice' and field training officer—in agency protocol, leveraging deep involvement in law enforcement to coach and develop emerging law enforcement leaders.
Served as the Chief's go-to resource in compiling statistics, updating reports, and identifying performance trends. Served with the department for 15 years before retiring and returning in a part-time capacity for three years.
Education
CERTIFIED STATE OF OHIO LAW ENFORCEMENT OFFICER -
Case Western University
Cleveland, OH
SECURITY ADMINISTRATION, CRIMINAL JUSTICE SYSTEM, BUSINESS ADMINISTRATION
Cuyahoga Community College
Cleveland, OH
Skills
Package and database management
Security monitoring
Documentation control
Vendor assessment
Relationship management
Affiliations
Volunteer, Medina County Salvation Army
Retired Supporting Member, Ohio Association of Chiefs of Police
Retired Supporting Member, American Society for Industrial Security
Retired Supporting Member, North Ohio Patrolmen's Benevolent Association
Accomplishments
updated forms
manuals
parking stalls
databse on residents
daily operational forms
Certification
c d ccw
Professional Development
Florida D and W (CCW) Licensed security professional.
described an a uniforn, an unuausl individual who cosnsitently looks for metnhoda to reduce waste, increase effiidncy, reduce redundancy, an employee who is willing to take on additional responsibility where others shy away.
Handyman at THE BRIDGE STREET CONDOMINIUM C/O FIRSTSERVICE RESIDENTIAL NEW YORK, INCHandyman at THE BRIDGE STREET CONDOMINIUM C/O FIRSTSERVICE RESIDENTIAL NEW YORK, INC