Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey J. Sofet

San Antonio

Summary

Banking professional with 17 years of experience specializing in online fraud prevention, BSA compliance, and electronic banking operations. Recognized for a strong work ethic, positive attitude, and dedication to safeguarding members and financial systems. Skilled at identifying risks, implementing compliance measures, and supporting digital banking solutions. Seeking to leverage expertise to add value and contribute to a high-performing team.

Overview

17
17
years of professional experience

Work History

Relationship Banker III

Jefferson Bank
08.2023 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Verified customer identity and reviewed documentation for accuracy.
  • Activated new accounts and issued customer identification numbers.

BSA/AML Investigator

Jefferson Bank
11.2021 - 08.2023
  • Maintained fraud analysis models to improve company systems
  • Partnered with fraud manager to research and investigate cases
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures
  • Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents

Electronic Banking Officer

Jefferson Bank
11.2016 - 11.2021
  • Supervise Electronic Banking Support Team
  • Handle top tier Support calls and customer complaints, and record and distribute properly
  • Assist customers via the Electronic Banking phone rotary for multiple online banking questions, concerns, or problems
  • Process Account Manager Access (AMA) applications, and Bill Pay, External Transfers, and Mobile Deposit limit increases
  • Review Remote Deposit checks for accuracy and within limits
  • Played an integral part in 2017 in converting to a new online banking platform

Online Banking Fraud Specialist

Jefferson Bank
01.2015 - 11.2016
  • Managed the Mobile Deposit, Micro Business Deposit, and Bank to Bank (External Transfers) programs
  • Reviewed daily mobile deposit and remote deposit checks, and Bill Pay payments for unusual activity
  • Built out daily Audit and Activity reports for review and signatures
  • Handled and distributed all messages received in the Secure Message Center
  • Handled Electronic Banking Customer Support phone calls

Relationship Banker II

Jefferson Bank
04.2012 - 12.2014
  • Opened and closed checking, savings, CD, and IRA accounts for business and consumer customers -Assisted customers with: ordering and activating their ATM and debit cards, enrolling and activating online banking services
  • Processed customer requests for transfers, payments, cashier’s checks, etc. via phone call,
    email, or in person
  • Serviced the ATM daily
  • Served as the back-up vault teller
  • Created weekly teller schedule for teller team

Lead Teller

Jefferson Bank
05.2011 - 12.2014
  • Replenished ATM funds in empty canisters prior to validation process
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits and armored car transactions
  • Received car loan, home loan, and other payments and posted to accounts
  • Answered inquiries regarding checking and savings accounts and other related products

Part-Time Teller

Jefferson Bank
07.2008 - 05.2011
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

BBA - Management

University of Texas At San Antonio
12.2010

Associate of Arts - Business Administration

Northwest Vista College
05.2007

Skills

  • Excellent communication skills with team members and upper management
  • Works well with management to streamline efficiency with daily assignments and tasks
  • Proficient in Microsoft Word and Excel
  • Subject Matter Expert in Retail & Business Bill Pay platforms
  • Evaluate current processes for potential increased efficiency
  • New department employee training
  • Plans training to keep current department employees up to date on changes in processes
  • Resourcefulness
  • Customer Service-oriented

Timeline

Relationship Banker III

Jefferson Bank
08.2023 - Current

BSA/AML Investigator

Jefferson Bank
11.2021 - 08.2023

Electronic Banking Officer

Jefferson Bank
11.2016 - 11.2021

Online Banking Fraud Specialist

Jefferson Bank
01.2015 - 11.2016

Relationship Banker II

Jefferson Bank
04.2012 - 12.2014

Lead Teller

Jefferson Bank
05.2011 - 12.2014

Part-Time Teller

Jefferson Bank
07.2008 - 05.2011

Associate of Arts - Business Administration

Northwest Vista College

BBA - Management

University of Texas At San Antonio

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