Coding/ Technological engagement
Jeffrey James
Bellwood,IL
Summary
Proactive guy with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Also bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.
Overview
13
13
years of professional experience
6
6
Years of post-secondary education/self taught
Work History
Iron Worker
Chicago, IL
08.2020 - 09.2021
- Build and install iron or steel girders, columns, and other construction materials to form buildings, bridges, and other structures with correct mathematics
- Cut, position, and bold down steel bars to reinforce concrete
- Erect steel frames
- Number steel according to assembly instructions
- Drill holes into steel for bolts
- Bolt or weld pieces in place
- Set reinforcing bars into forms to hold concrete
- Tighten cables with jacking equipment
- Work with drift pins to align holes in the steel with holes in the framework
- Install stairs, handrails, or curtain walls.
Trackman Inspector
Chicago transit authority-CTA
Chicago, IL
08.2013 - 09.2021
- Performs various duties in the installation, maintenance, and removal of track ties, rails, fasteners, ballast, turnouts, and other track components
- Inspects track, including ties, rail, fasteners, and switches for safety defects
- Loads and unloads work train material
- Removes snow and ice from the track, switches, walkways, and other locations as required
- Removes debris from the track, switches, subway, and rail yards
- Assists in maneuvering equipment, vehicular traffic, and other tools required for track repair and track construction
- Operates rail-borne track maintenance equipment as required
- Performs flagging duties as required
- Performs other duties associated with track maintenance and construction as required
- Performs related duties as assigned and self-motivated.
Operation Specialist
Downers Grove, IL
10.2012 - 03.2013
- Responsible for ensuring all calls, chat, and email volumes are answered with a high level of urgency and care to capture immediate customer needs and qualify the customer need for an In-Home Consultation with the In-Home Design team
- Responsible for the Inbound Call experience for all customer calls received from the national 1-800 number for the In-Home consultation strategy
- Additionally, responsible for scheduling and multitasking
- Leads submitted via the store and BestBuy.com data analysis
- Arranges and coordinates In-Home Consultation schedules, meetings, and appointments for the In-Home Consultation team in the most efficient way in service of the client and the In-Home
- Design Manager
- Reschedules or cancels customer consultations as necessary and communicates any changes to the In-Home Consultant
- Determines the most appropriate channel to solve customer needs and facilitates warm handoff
- (e.g., Geek Squad, Best Buy Direct, ECC)
- Utilizes CRM to complete all scheduling tasks and customer information updates
- Responsible for triaging customer orders for the In-Home Consultation when necessary or required Problem solving.
Customer Service Manager
CVS Pharmacy
Oak Park, IL
01.2009 - 01.2012
- Work effectively with store management and store crews
- Supervise the store’s crew and Lead through assigning, directing, and following
- Effectively communicate and collaborate as a team member coordinating the client experience
- Plus, information both to and from store management and crews
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture and have Empathy for the customer
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality Assistant
Education
High school Diploma - Computer Science
Best Practice High School
Chicago, IL 06.2005 - 06.2009
GOOGLE Data Analysis Certification - Data Management Technology
Coursera
Remote 09.2021 - 12.2022
Quote
“Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.”
Albert Einstein
Skills
Logistics Management
Resource Planning and Scheduling
Onboarding Design
Software diagnosis
Desktop support
Data recovery
Documentation and reporting
Data validation
Data formatting
Complaint resolution
Timeline
GOOGLE Data Analysis Certification - Data Management Technology
Coursera
09.2021 - 12.2022
Iron Worker
08.2020 - 09.2021
Trackman Inspector
Chicago transit authority-CTA
08.2013 - 09.2021
Operation Specialist
10.2012 - 03.2013
Customer Service Manager
CVS Pharmacy
01.2009 - 01.2012
High school Diploma - Computer Science
Best Practice High School
06.2005 - 06.2009
Interests
Video Games
Working out at the gym