Jeffrey K Upright
Grifton,NC
Summary
Skilled Electric Control Room Operator with expertise in emergency response coordination, system documentation, and customer relationship management. Proven ability to resolve incidents swiftly and maintain clear communication across teams. Detail-oriented professional with a strong background in control systems operation and incident reporting. Experienced in managing service requests and fostering positive customer relationships. Ready to leverage problem-solving skills to enhance operational efficiency. Results-driven Electric Control Room Operator excelling in control systems operation and emergency response coordination. Known for effective communication and meticulous documentation, contributing to seamless operations and improved customer satisfaction.
Overview
22
22
years of professional experience
Work History
Electric Control Room Operator /Service Dispatcher
Greenville Utilities Commission
Greenville, NC
02.2024 - Current
- Operates a variety of control systems including Electric and Gas SCADA, Security cameras and Access to the Operations Center and Substations.
- Coordinates response efforts during utility outages and emergencies.
- Responds quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Communicates effectively with team members for seamless operation flow.
- Documents operational activities and incidents for accurate reporting.
- Manages all after hours service responses including Electric, Gas, Water, and Sewer Departments.
- Communicates effectively with other team members regarding changes or updates related to production operations.
- Facilitates service requests between customers and technicians for efficient resolution.
- Handles customer account updates and inquiries and updates information accurately.
- Provides excellent customer service to resolve customer complaints in a timely manner.
Utility Damage Prevention Technician
Greenville Utilities Commission
Greenville, NC
05.2019 - 02.2024
- Utilized GIS mapping tools to accurately document utility locations.
- Collaborated with engineering teams to review project plans and identify risks.
- Responded to emergency situations involving potential utility damages promptly.
- Maintained accurate records of inspections and incidents for reporting purposes.
- Developed and maintained positive relationships with local businesses, municipalities, contractors, and other stakeholders involved in underground utility line construction projects.
- Evaluated potential excavation sites to identify any existing utilities that could be damaged by the proposed project.
- Worked closely with other departments within the organization to ensure compliance with safety regulations and standards.
- Assessed areas before construction begins to determine whether additional safeguards are necessary for preventing damages due to excavation work.
- Coordinated emergency response activities when an excavation site was found to have caused a disruption of utility services or damages.
- Assisted in locating underground utilities using specialized equipment such as ground penetrating radar systems.
- Communicated with contractors to ensure understanding of damage prevention protocols.
Utility Locate Technician
USIC Locating Services
Indianapolis, Indiana
05.2004 - 05.2019
- Conducted utility locates for underground infrastructure using advanced locating equipment.
- Collaborated with local utilities to ensure accurate mapping of utilities in various areas.
- Communicated locate results effectively to clients and construction teams for project planning.
- Maintained accurate records of locate requests and completed work for compliance purposes.
- Inspected job sites for potential hazards before performing utility locating tasks.
- Utilized GPS technology to enhance accuracy in utility location services provided to clients.
- Interpreted blueprints or drawings in order to accurately determine the location of existing utilities.
Education
High School Diploma -
Florence Christian Schools
Florence, SC06-1979
Skills
- Control systems operation
- Emergency response coordination
- System documentation
- Customer relationship management
- Problem solving
- Incident reporting
Military Service
- US Army Veteran of 20 years. Service Dates: 1 February 1983 - 31 January 2003
Additional Information
- More Information can be provided on request.
Timeline
Electric Control Room Operator /Service Dispatcher
Greenville Utilities Commission
02.2024 - Current
Utility Damage Prevention Technician
Greenville Utilities Commission
05.2019 - 02.2024
Utility Locate Technician
USIC Locating Services
05.2004 - 05.2019
High School Diploma -
Florence Christian Schools