JEFFREY M. BERNARD
Phoenix,AZ
Summary
Entrepreneur partner for multi-million dollar Timeshare Relief Company. 15 Years Extensive Experience with Timeshare Relief Industry. Personally handle all marketing, including installation and management of Tele Marketing Team, and contract negotiations associated with advertising media including television, internet, direct mail and print, among other media forms. High Performing Speaker and Team Leader in the Industry. Built sales Teams both in the field and on the phone. Top 5% in the nation over the last 10 years. Entrepreneur partner for multi-million dollar home improvement concern, including sales and distribution of high performance exterior building coatings. Personally handle all marketing, including installation and management of Tele Marketing Team, and contract negotiations associated with advertising media including television, internet, direct mail and print, among other media forms. Designed and Marketed a “Business in a Box” including sales, marketing, demo kits, sales manuals, web design and access, and in person sales staff training and corporate support. Managed Sales Team which averaged several million dollars in gross sales annually as well as handle all customer service and warranty issues. Possess a thorough understanding of techniques for generating new business. Highly skilled at assessing client needs and making effective sales presentations, often involving technical product details. Proficient in establishing and maintaining good rapport and follow through. Responsibilities include installation Quality Control and Supervision, as well as personnel issues. Extensive Customer Service experience in connection with the restaurant and bar business. Responsible for direct management and supervision of staff of 75-100 full and part-time employees, including bar personnel, hosts, and wait staff. Consistently maintained daily and monthly liquor costs and inventory. Designed, produced and implemented employee policies and procedures. Corporate and in house trainer. Received numerous awards for service standards and excellence.
Overview
23
23
years of professional experience
Work History
Owner Operator
TSR Group
Henderson , NV
2022.01 - 2024.06
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Ensured compliance with safety regulations throughout the facility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Negotiated contracts with clients for products or services rendered by the company.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
Team Leader/ Speaker field division Internet/Phone Sales
Kubiak Enterprise
2018.01 - 2022.01
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
Team Leader Speaker Field Division
Relief Solutions International
Springfield , MO
2014.01 - 2018.01
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Team Leader / Speaker internet/Phone Sales Divison
Timeshare Relief
Torrance , CA
2009.01 - 2014.01
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Created training materials and conducted group trainings on new processes or procedures.
Bartender/ Manager
Gila River Casino (Lone Butte)
Phoenix , Arizona
2008.09 - 2009.01
- Maintained accurate records of financial transactions using POS systems.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Maintained accurate records of sales transactions using point-of-sale system.
- Inspected bar area to ensure cleanliness and proper setup.
- Developed schedules for bartenders, servers and other staff members.
Silent Partner/Founder
Superior Exterior Finishes, LLC
Phoenix , Arizona
2002.01 - 2008.01
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Developed a comprehensive strategy for managing partner accounts in order to maximize profits and minimize expenses.
- Built a network of contacts within relevant industries which enabled access to valuable resources .
- Created promotional campaigns to drive sales of new products or services.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Developed training materials for staff members in order to improve their skillset related to client relations management .
- Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
Managing Partner
Superior Coatings, LLC
Phoenix , Arizona
2001.10 - 2006.08
- Performed quality control checks on deliverables before they were sent out.
- Managed daily operations including staff management and client relations.
- Developed and implemented strategies to identify new business opportunities.
- Ensured compliance with legal regulations and corporate policies.
- Provided guidance and mentorship to junior partners.
- Created innovative solutions that addressed operational challenges.
- Implemented cost-saving measures to improve profitability.
- Created and managed budgets for the firm's operations.
- Negotiated contracts with suppliers, vendors, and clients.
- Conducted market research to identify trends and opportunities for growth.
- Identified potential risks associated with projects or investments.
- Drafted proposals outlining project objectives, timelines, costs.
- Led weekly meetings with senior partners to discuss progress updates.
- Reviewed monthly financial statements and generated reports accordingly.
- Recruited new partners based on their qualifications and expertise.
- Actively participated in strategic planning meetings.
- Coordinated with internal departments to ensure efficient workflow.
- Organized team-building activities to foster collaboration among partners.
Education
Social Sciences
Erie Community College
Buffalo, New York05.1998
Social Sciences
Erie Community College
05.1984
Skills
- Articulate and able to communicate and interact effectively
- Assertive, self motivated, goal oriented, organized and efficient
- Computer literate with ability to learn new tasks quickly
- Highly imaginative
- Budget Development
- Financial Planning
- Operations Oversight
- Personnel Management
- Relationship Management
- Business Planning
- Strategic Planning
Referencesavailable
True
Hobbies and Interests
- Distance Running
- Traveling
- Music
References
References available upon request.
Timeline
Owner Operator
TSR Group
2022.01 - 2024.06
Team Leader/ Speaker field division Internet/Phone Sales
Kubiak Enterprise
2018.01 - 2022.01
Team Leader Speaker Field Division
Relief Solutions International
2014.01 - 2018.01
Team Leader / Speaker internet/Phone Sales Divison
Timeshare Relief
2009.01 - 2014.01
Bartender/ Manager
Gila River Casino (Lone Butte)
2008.09 - 2009.01
Silent Partner/Founder
Superior Exterior Finishes, LLC
2002.01 - 2008.01
Managing Partner
Superior Coatings, LLC
2001.10 - 2006.08
Social Sciences
Erie Community College
Social Sciences
Erie Community College
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