JEFFREY M. HERMAN
Automotive F&I/Sales Manager
FL
Summary
Serviced-focused Sales/F&I Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Auto Broker/General Manager
Tailor Made Auto Brokers LLC
06.2020 - Current
- Increased profitability in each and every car deal for Company and Vendor Partnerships, by advising customers on purchase of back-end finance products, including GAP, VSC products, Maintenance, Excess Wear Products etc.
- Offered each customer top-notch, personal service to boost sales, customer satisfaction and customer loyalty.
- Built, developed Start-Up Auto Brokerage by creating relationships with a National network of fleet managers, sales managers and referral sources.
- Effectively marketed to customers through Company website and Facebook, as well as other online marketing platforms, including a Facebook Fraternity Network that now boasts over 15,000 members.
Sales/Finance Manager Vehicle Exchange
Rick Case Honda
Davie, FL
06.2018 - 06.2020
- Co-Managed and created Vehicle Exchange Department, which quickly became a small dealership within a dealership selling 125 vehicles per month from Express Service with the highest PVR in the dealership.
- Department was used a model for other dealerships within the Rick Case Automotive Group.
- Managed, trained and mentored a team of 8 sales people
- Pulled Credit, structured deals for presentation to customers, submitted deals for approval, presented menu of F&I products to customers, and processed all F & I paperwork.
Automotive Finance Manager
Rick Case Honda
Davie, FL
08.2013 - 06.2018
- Recognized as one of top 5 Finance Managers, nationally, for entire Rick Case Automotive organization
- Consistently maintained 92% GAP penetration and 62% VSC Warranty penetration
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of receiving loan approval
- Monitored pipelines to track and log status of loans from submittal to funding
- Proactively identified solutions for customers experiencing credit issues with high approval rate
Sales Consultant
Rick Case Honda
06.2012 - 08.2013
- Consistently earned monthly sales awards as one of top 5 salesmen, earning Silver status in first year
- Maintained one of the highest CSI (customer satisfaction) scores in dealership and consistently earned monthly CSI awards
Education
J.D. - Law
Nova Law Center
Fort Lauderdale, FL1985
Bachelor of Science - Accounting
University of Florida
1982
Skills
- New Business Development
- Dealership Management
- Sales Expertise
- Negotiation
- Networking Abilities
- Marketing
- Verbal and Oral Communication Skills
- Leadership
- Customer Service
Timeline
Auto Broker/General Manager
Tailor Made Auto Brokers LLC
06.2020 - Current
Sales/Finance Manager Vehicle Exchange
Rick Case Honda
06.2018 - 06.2020
Automotive Finance Manager
Rick Case Honda
08.2013 - 06.2018
Sales Consultant
Rick Case Honda
06.2012 - 08.2013
J.D. - Law
Nova Law Center
Bachelor of Science - Accounting
University of Florida
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