Zendesk
Jeffrey Ryan Calaro
Customer Support Specialist
Henderson,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Operations Representative
Talkspace
Henderson, NV
02.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Support Specialist
Glooko
Henderson, NV
08.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support/ Trust & Safety Specialist
Handshake
Henderson, NV
07.2019 - 05.2021
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and reviewed flagged accounts
- Investigated and reviewed bad reviews, harassment claims, fraudulent accounts
Sales Lead
Stance
Las Vegas, NV
07.2018 - 04.2020
- Used POS system to process sales, returns, online orders and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Service Agent
Goosehead
Henderson, NV
05.2018 - 07.2018
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained high standards of customer service by building relationships with clients.
Food Delivery Driver
DoorDash
Las Vegas, NV
02.2017 - 05.2018
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Developed and maintained professional relations between customer, store personnel and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
Key Holder
Photo & Go
Las Vegas, NV
07.2016 - 02.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Selling Supervisor
The North Face Inc.
Las Vegas, NV
10.2015 - 06.2016
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Assistant Store Manager
Cole Haan
Las Vegas, NV
11.2014 - 10.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI 08.2009 - 12.2011
Skills
Multitasking Abilities
Computer Skills
CRM
Retail store support
Service standard compliance
Customer service expert
Software
JIRA
Confluence
Interests
Traveling
Trying new restaurants and dessert shops
Fashion
Interior Design
Plants
Timeline
Operations Representative
Talkspace
02.2021 - Current
Customer Support Specialist
Glooko
08.2020 - 10.2021
Customer Support/ Trust & Safety Specialist
Handshake
07.2019 - 05.2021
Sales Lead
Stance
07.2018 - 04.2020
Service Agent
Goosehead
05.2018 - 07.2018
Food Delivery Driver
DoorDash
02.2017 - 05.2018
Key Holder
Photo & Go
07.2016 - 02.2017
Selling Supervisor
The North Face Inc.
10.2015 - 06.2016
Assistant Store Manager
Cole Haan
11.2014 - 10.2015
Bachelor of Arts - Psychology
University of Hawaii At Manoa
08.2009 - 12.2011