Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey S Easley

Charlotte,NC

Summary

Flexible IT professional with years of experience in technical support, adept at translating complex technical specifications for diverse audiences and turning challenges into solutions. Experienced in software deployment and SQL database management, with a strong foundation in web development. Exceptional troubleshooting skills and a deep empathy for client needs. Years of experience in the restaurant industry also cultivated the ability to communicate and effectively relate to any customer with any issue. Explaining complicated issues and solutions in a way that can be understood is one of my strongest skills.

Overview

15
15

Years of IT experience

Work History

Web Developer

Consultant
05.2018 - Current
  • Effectively communicated with the customer, asking probing questions and clarifying when needed to get a complete picture of their expectations for the look, feel, and functionality of their website.
  • Maintained continuous contact through the development process to alleviate any concerns about the status of the project.
  • Planned website development, converting mockups into usable web presence.
  • Coded websites using React, Vue, Javascript, HTML, and CSS frameworks and languages.
  • Created serverless sites utilizing Heroku, Firebase, and MongoDB services.
  • Used Node.js and JS libraries to maintain website integrity, security and efficiency.
  • Conducted functional testing and review of website design for responsiveness, ensuring a good experience when viewing from any device.

Product Specialist

Xenial - Cloud Based Restaurant Mgmt Platform
07.2019 - 03.2024
  • Worked with the Onboarding team to design and implement solutions for new clients, and for existing legacy clients moving to the new cloud platform.
  • Served as final escalation point for customer technical issues before code work was needed.
  • Researched product's technical specifications and accurately communicated information.
  • Advised customer on software deployment strategy. Then followed through with implementation, leading their team through the process.
  • Successfully turned unhappy clients into happy clients through clear and honest communication and delivering on promises.
  • Remotely managed customer software and SQL database configuration for 70+ locations.
  • Continually expanded knowledge of Xenial POS and IRIS product lines.
  • Performed QA testing when needed for code changes from specific customer reported issues, or when new software builds were released.

Associate Product Specialist

DevPro
09.2018 - 07.2019
  • Contract employee for Xenial working through DevPro before being hired on full time with Xenial. Responsibilities were the same as with Xenial.

Project Manager

Shorerock Group LLC
11.2016 - 02.2018
  • Set up and maintained client websites through Wordpress.
  • Identified plans and resources required to meet project goals and objectives.
  • Initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Multitasked multiple projects concurrently, one hotel brand conversion and one hotel construction.
  • Prepared and maintained accounting documents through Quickbooks for LLCs within Shorerock umbrella.
  • Maintained communication and rapport with vendors to promote positive working relationships.
  • Applied for federal and state grants for Solar energy projects

Kitchen Manager

McDonald's
07.2012 - 08.2015
  • Effectively led customer facing and back of the house teams concurrently to ensure a quality customer experience, bridging communication between people of different ages and backgrounds for a fun and productive environment.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote a culture of collaboration for a strong team performance.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • In May of 2015, was moved to a problematic store with a goal to fix rampant food cost issues. Through staff training and close monitoring of food cost, waste, and reviewing equipment operability, I reduced the food cost differential by 1.5% within 3 months and added $2000 monthly to the Profit & Loss statement.

Education

Full Stack Web Development

University of North Carolina At Charlotte
05.2018

Computer Networking

Advanced Computer Technology Training
07.2002

Skills

  • IT professional with a broad range of experience including networking, software deployment, troubleshooting and database management
  • Active Listening and Probing Questions to Determine a Root Cause
  • Translating "tech speak" to non-technical people
  • Empathetic to Issues Caused by Technology not Working the Way a User Expects
  • Eagerness to Learn New Software and Technologies

Timeline

Product Specialist

Xenial - Cloud Based Restaurant Mgmt Platform
07.2019 - 03.2024

Associate Product Specialist

DevPro
09.2018 - 07.2019

Web Developer

Consultant
05.2018 - Current

Project Manager

Shorerock Group LLC
11.2016 - 02.2018

Kitchen Manager

McDonald's
07.2012 - 08.2015

Computer Networking

Advanced Computer Technology Training

Full Stack Web Development

University of North Carolina At Charlotte

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Jeffrey S Easley