Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Scott Morgan

Carbon,IN

Summary

Dynamic security professional with extensive experience at GardaWorld Security, excelling in event security and access control. Proven ability to enhance safety through effective surveillance monitoring and conflict resolution. Recognized for reducing incidents of theft and fostering positive client relationships while maintaining a vigilant and professional demeanor.

Overview

13
13
years of professional experience

Work History

Security Ambassador

GardaWorld Security
01.2023 - 09.2025
  • Supported management in developing security protocols to minimize risks associated with large events or gatherings.
  • Deescalated conflicts through effective communication skills and conflict resolution techniques.
  • Reduced risk exposure by conducting proactive risk assessments on various aspects of facility operations.
  • Collaborated with team members to develop and implement effective security procedures.
  • Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
  • Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.

Security Guard

American Automation
10.2019 - 01.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Assisted in the development of comprehensive security plans for special events and occasions.
  • Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
  • Promoted to team leader for demonstrating exceptional leadership and security management skills.
  • Improved inventory control in retail environments, conducting regular checks to prevent loss.
  • Fostered safe shopping environment, quickly addressing customer concerns and incidents.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Wrote detailed reports of all security breaches and investigations.

Driver/ Guard

Dunbar Armord/ Brinks
10.2017 - 11.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.

Armed Security Guard

NightHawk Security
08.2016 - 09.2017
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced incidents of theft and vandalism by implementing strict security protocols.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Built positive relationships with clients, fostering trust in the effectiveness of provided security services.
  • Maintained a safe environment for employees and visitors through diligent access control procedures.
  • Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
  • Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
  • Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
  • Provided exceptional customer service to clients, resolving their concerns and answering inquiries related to security matters.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
  • Restrained and searched suspects and followed bomb threat procedures.
  • Used Software to create and prepare reports on accidents, incidents, and suspicious activities on premises.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Wrote Timeframe reports detailing visitors, incidents, and resolutions.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Wrote detailed reports of all security breaches and investigations.

Traditional Security Officer

G4S Secure Solutions
01.2013 - 07.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.

Education

Criminal Justice

ITT Technical Institute
Indianapolis, IN
12.2012

High School Diploma -

Brownsburg High School
Brownsburg, IN
05.1987

Skills

  • Security systems management
  • CCTV operation
  • Surveillance monitoring
  • Event security
  • Physical security
  • Access control

Timeline

Security Ambassador

GardaWorld Security
01.2023 - 09.2025

Security Guard

American Automation
10.2019 - 01.2023

Driver/ Guard

Dunbar Armord/ Brinks
10.2017 - 11.2018

Armed Security Guard

NightHawk Security
08.2016 - 09.2017

Traditional Security Officer

G4S Secure Solutions
01.2013 - 07.2016

Criminal Justice

ITT Technical Institute

High School Diploma -

Brownsburg High School

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Jeffrey Scott Morgan