Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey T Bing

Jeffrey T Bing

Mail carrier / customer service
Gaithersburg,MD

Summary

Dedicated City Letter Carrier with USPS, recognized for exceptional customer service and efficient delivery. Leveraged strong memory recall and safe driving skills to enhance public trust and satisfaction. Consistently adhered to postal regulations while navigating diverse weather conditions, ensuring timely and accurate mail delivery to city residents.

Experienced with mail delivery and route management, ensuring punctual and accurate service. Utilizes strong organizational skills to efficiently handle mail and package sorting. Track record of maintaining positive customer interactions and adapting to changing demands.

Overview

36
36
years of professional experience

Work History

City Letter Carrier

USPS
08.1993 - 04.2022
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Planned and cased mail in sequence of delivery for designated route.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Handled mail and packages with care to prevent damage during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.

Communications Specialist

Providence Laboratory Associate
10.1986 - 08.1993

Communication liaison between the lab results to the hospital and doctors offices in the metropolitan area. These included standard results to stat results crucial to the patient health.

  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
  • Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
  • Answered client queries and complaints to provide strong customer service.
  • Coordinated with cross-functional teams to ensure consistent messaging across all channels.
  • Enhanced crisis communication plans, preparing organization for potential issues.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Managed media relations for organizations to produce successful results.

Education

Bachelor of Science - Biology/Microbiology

University of District of Columbia
Washington, DC
06-1986

Skills

  • Package handling
  • Safe driving
  • Memory recall
  • Weather preparedness
  • Efficient delivery
  • Sense of direction
  • Punctuality

Timeline

City Letter Carrier

USPS
08.1993 - 04.2022

Communications Specialist

Providence Laboratory Associate
10.1986 - 08.1993

Bachelor of Science - Biology/Microbiology

University of District of Columbia
Jeffrey T BingMail carrier / customer service
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