JEFFREY VANJO MACARAEG
ARLETA,CA
Summary
Dynamic Customer Care Agent with proven success at United States Postal Service, adept at enhancing customer satisfaction through effective complaint handling and empathetic communication. Skilled in CRM software and payment processing, I consistently improved first-call resolution rates, fostering brand loyalty and ensuring timely, accurate service delivery.
Overview
2019
2019
years of professional experience
Work History
Customer Care Agent
United States Postal Services-temp
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
City Mail Carrier
United States Postal Service, USPS
07.2003 - 09.2018
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
Education
SOME COLLEGE - BANKING AND FINACE
UNIVERSITY OF BAGUIO
PHILIPPINES Skills
- Call center experience
- Payment processing
- Typing speed
- Complaint handling
- Shipping and logistics
- CRM software
- Appointment scheduling
Timeline
City Mail Carrier
United States Postal Service, USPS
07.2003 - 09.2018
Customer Care Agent
United States Postal Services-temp
SOME COLLEGE - BANKING AND FINACE
UNIVERSITY OF BAGUIO
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