Jefferiana Macavoray
Lithonia,Georgia
Summary
Proven track record in enhancing customer experience and operational efficiency, notably at Cititrends. Expert in managing financial transactions and customer engagements, with a knack for problem-solving and maintaining high customer service standards. Achieved significant improvements in transaction accuracy and store presentation, demonstrating exceptional organizational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Cititrends
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Teller
Bank of America
09.2020 - 01.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Cashier
JCPenney
11.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Year Up
730 Peachtree St NE #900, Atlanta, GA 3030801.2021
High School Diploma -
Martin Luther King Jr. High School
3991 Snapfinger Rd, Stonecrest, GA 3003805.2018
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
Cititrends
09.2021 - Current
Teller
Bank of America
09.2020 - 01.2021
Cashier
JCPenney
11.2018 - 01.2019
Year Up
High School Diploma -
Martin Luther King Jr. High School