JEFFRIE CHONG-RODRIGUEZ
CENTEREACH,NY
Summary
Dynamic Assistant Manager with a proven track record at Long Island Oral Surgeons, excelling in customer service and team leadership. Spearheaded initiatives that significantly improved customer satisfaction and fostered a collaborative work environment. Skilled in strategic planning and staff development, adept at enhancing service standards.
Overview
18
18
years of professional experience
Work History
Adjunct Instructor, Spanish
Suffolk County Community College, Continuing Ed.
01.2010 - Current
- Managed classroom effectively to maintain a positive learning environment for all students.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Contributed to curriculum development by providing valuable input on relevant course content and materials.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
- Used technological equipment to enhance process of students' learning.
- Taught Spanish For The Healthcare Professionals courses.
- Created materials and exercises to illustrate application of course concepts.
- Taught diverse student population by employing various learning styles and abilities.
Assistant Manager
Long Island Oral Surgeons
01.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Dentistry
Universidad Iberoamericana Del Caribe (UNIBE)
Santo Domingo, La Republica Dominicana05-2005
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Strategic planning
- Orientation and training
Languages
Spanish
Native or Bilingual
Timeline
Adjunct Instructor, Spanish
Suffolk County Community College, Continuing Ed.
01.2010 - Current
Assistant Manager
Long Island Oral Surgeons
01.2007 - Current
Bachelor of Science - Dentistry
Universidad Iberoamericana Del Caribe (UNIBE)
Similar Profiles
NADINE NABIALNADINE NABIAL
Medical Assistant Program Instructor at Suffolk County Community College- Continuing EdMedical Assistant Program Instructor at Suffolk County Community College- Continuing Ed
Aydin BuyurucuAydin Buyurucu
Executive Senator at Suffolk County Community CollegeExecutive Senator at Suffolk County Community College
Anthony FleischmanAnthony Fleischman
Peer Mentor at Suffolk County Community CollegePeer Mentor at Suffolk County Community College