Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFFRY COLLADO

Kissimmee,FL

Summary

Dynamic professional with expertise in customer service and claims processing, honed at GEICO. Proven track record in relationship building and problem solving, enhancing customer satisfaction and retention. Skilled in operational strategies and lead generation, driving sales growth. Licensed New York auto adjuster with a commitment to excellence and continuous improvement.

Overview

7
7
years of professional experience

Work History

Sales Representative

AT&T
Melville, USA
11.2022 - Current
  • Provided customers with clear understanding of charges, billing and price changes.
  • Followed up on customer leads, developed mail lists and performed cold calls.
  • Contacted customers to build trust and leverage consultative sales techniques.
  • Maintained up-to-date knowledge about products and promotions.
  • Handled billing inquiries and provided customers with account changes based on requests.
  • Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.

Auto Damage Adjuster

GEICO
Melville, New York
04.2024 - 07.2025
  • Evaluated vehicle damage using industry-standard inspection tools and software.
  • Prepared comprehensive reports detailing damage assessments for claims processing.
  • Communicated with policyholders to explain coverage and claims procedures clearly.
  • Collaborated with repair shops to coordinate repair estimates and timelines.
  • Investigated claims by gathering evidence and interviewing relevant parties.
  • Reviewed insurance policies to determine coverage limits and exclusions accurately.
  • Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
  • Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
  • Negotiated with body shops on behalf of customers to secure best possible prices for repairs.

Sales Specialist

Spectrum
Polaris, USA
07.2021 - 11.2022
  • Provided customers with a clear understanding of charges, billing, and price changes.
  • Implemented corporate marketing plans, and initiated creative strategies to achieve sales goals.
  • Reviewed analytics from monthly email campaigns, and followed up on areas of opportunity.
  • Maintained up-to-date knowledge about products and promotions.
  • Followed up on customer leads, developed mail lists, and performed cold calls.
  • Performed a cost-benefit analysis and compared the services of a very competitive market.

Assistant General Manager

Chipotle
Huntington Station, New York
01.2019 - 06.2021
  • Assisted in developing operational strategies to enhance team performance and efficiency.
  • Coordinated staff schedules to ensure optimal coverage and productivity levels.
  • Managed inventory control processes to maintain adequate stock levels and reduce waste.
  • Trained new employees on company policies and customer service best practices.
  • Implemented quality assurance procedures to uphold service standards and compliance.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.

Education

High School Diploma -

Walt Whitman HS
Huntington, NY
07-2017

Skills

  • Licensed as a New York auto adjuster
  • Operational skills
  • Effective communication
  • Training and development
  • Performance management
  • Relationship building
  • Customer service
  • Claims processing
  • Damage assessment
  • Lead generation
  • Inventory management
  • Problem solving
  • Customer retention
  • Contact follow-up

Timeline

Auto Damage Adjuster

GEICO
04.2024 - 07.2025

Sales Representative

AT&T
11.2022 - Current

Sales Specialist

Spectrum
07.2021 - 11.2022

Assistant General Manager

Chipotle
01.2019 - 06.2021

High School Diploma -

Walt Whitman HS

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