Jeffry Diaz

• Streamlined the installation process by organizing equipment and materials before starting each project.
• Provided cost estimates to clients for custom AC installations, tailoring solutions to their specific needs.
• Enhanced customer satisfaction by completing installations efficiently and accurately.

• Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
• Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
• Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
• Tested capacitors, transistors, and transformers for proper continuity and resistance.
• Showcased strong attention to detail by thoroughly inspecting all components of AC systems, identifying potential issues before they escalated into costly problems.
• Soldered and rewired internal electrical components of air handlers and condensers.
• Reduced energy costs for clients by recommending and implementing energy-saving solutions for their AC systems.
• Replaced dirty filters throughout system of air handlers every months following routine maintenance schedule.
• Responded to average service calls every week for both residential and commercial customers.
• Increased client retention by providing exceptional customer service and follow-up support after service calls.
• Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Traveled to job sites for both scheduled and emergency appointments.
• Filled out detailed work orders for each job completed.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Repaired and replaced heating and air conditioning systems for commercial customers in industry.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.
• Worked on both home and business units for maintenance, repairs, and new installations.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
• Used technical skills, tools, and techniques like soldering to repair parts.
• Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
• Performed routine maintenance on heating and cooling systems.
• Inspected cooling systems and identified potential problems.

• Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
• Task Collaborated with architects or builders as needed to ensure proper installation of new HVAC systems in compliance with building codes and regulations.
• Reduced energy costs for clients by recommending and implementing energy-saving solutions for their AC systems.
• Replaced dirty filters throughout system of air handlers every months following routine maintenance schedule.
• Collaborated with team members to complete large-scale installations and repairs in an efficient manner.
• Demonstrated adaptability by working on various brands and models of air conditioning units successfully.
• Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Traveled to job sites for both scheduled and emergency appointments.
• Filled out detailed work orders for each job completed.

Enhanced customer satisfaction by completing installations
efficiently and accurately.
Reduced callbacks for repairs by ensuring proper installation
practices were followed.
Maintained a high level of safety on job sites through strict
adherence to safety protocols and guidelines.
Collaborated with team members to complete large-scale
installations in a timely manner.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
• Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
• Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
• Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.
• Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
• Task Collaborated with architects or builders as needed to ensure proper installation of new HVAC systems in compliance with building codes and regulations.

Helping owners of construction remodeling projects with their needs.

• Monitored industry trends to stay current on best practices related to fleet management, incorporating relevant ideas into internal processes.
• Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
• Negotiated third-party carrier capacity and rates within compliance for established route guides.
• Enhanced communication between drivers and dispatchers, streamlining daily operations.
• Implemented a proactive maintenance program to ensure timely vehicle upkeep and minimize downtime.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.

• Contributed to the overall success of the team by actively participating in training sessions and sharing best practices with colleagues.
• Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
• Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
• Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.

• Streamlined the installation process by organizing equipment and materials before starting each project.
• Stayed current on industry trends and best practices, ensuring high-quality installations for clients.
• Collaborated with team members to complete large-scale installations in a timely manner.
• Ensured timely completion of projects by effectively managing time and prioritizing tasks during installations.

• Stripped and refinished hard surface floors to maintain quality condition and appearance.
• Performed routine deep-cleaning tasks such as stripping, waxing, buffing, and polishing floors to maintain peak condition over time.
• Participated in emergency response situations when needed, assisting with cleanup efforts after floods or other natural disasters.
• Improved workspace organization by rearranging furniture for efficient cleaning access.

• Streamlined the installation process by organizing equipment and materials before starting each project.
• Stayed current on industry trends and best practices, ensuring high-quality installations for clients.
• Collaborated with team members to complete large-scale installations in a timely manner.
• Worked closely with sales teams, providing technical support and accurate information necessary for creating proposals for prospective clients.
• Utilized advanced tools and equipment to increase efficiency and accuracy during installation projects, resulting in fewer errors and higher customer satisfaction ratings.
• Worked overtime, holidays and weekends to accommodate company needs.
• Traveled to job sites for both scheduled and emergency appointments.
• Repaired and replaced heating and air conditioning systems for commercial customers in industry.
• Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
• Assisted in maintenance, repair and installation of ventilation systems.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Worked on both home and business units for maintenance, repairs, and new installations.
• Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
• Installed supporting components such as fuel lines and wiring to complete systems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
• Improved overall call center performance with effective coaching and feedback to team members.
• Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
• Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
• Implemented company policies and procedures for professional, cohesive customer care.

• Maintained, cleaned and sanitized interior of aircraft.
• Fostered positive relationships with airline personnel through professional interactions during daily operations.
• Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
• Assisted in training new team members on proper cleaning procedures and safety protocols.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.