Jeffry Linares
East Hampton
Summary
Highly creative and motivated professional with over 15 years of experience in retail, including 3.5 years in management roles. Expertise in visual merchandising, customer service, and operations. Adept at utilizing design and aesthetics to create unique, engaging visual stories. Creative thinker and problem solver, with a passion for art and design, who thrives on his own or within teams and collaborative environments. Committed to providing exceptional customer service and operations support.
Overview
18
18
years of professional experience
Work History
Floral Designer
Orchid Man
New York
04.2024 - 01.2025
- Interacted with customers and responded to inquiries in a warm and professional manner.
- Responded to phone and email orders in a timely and satisfactory fashion in order to keep a sustainable workflow using quick books + square.
- Prepared + made orchid arrangements and other interior plants for shop orders.
- Handled inventory management of materials, and supplies and assisted in keeping the shop tidy as well as merchandising window display.
Store Leader/Operations
LEAP, Inc.
New York
10.2022 - 06.2023
- Demonstrated Sales Leadership by playing a key role on the selling floor.
- Created a fun and memorable experience for the customer that resulted in repeated business.
- Recruited/hired/trained and developed the team.
- Ensured all brand and Leap standards were adhered to at all times as well as brand standards and merchandising.
- Built out and approved staffing schedules.
- Participated in general store maintenance, shipment processing, and inventory necessities to keep the store running smoothly and at its highest potential.
- Ideated, created, and managed action plans to drive top-line business, client engagement, employee engagement, visual merchandising, and operational excellence.
- Collaborated with and help out other brands in the area that were under the Leap umbrella, including ad hoc projects.
- Ideated, planned, and executed Activations & Client outreach campaigns in order to Increase client engagement & relationships with the store and brands.
Store Manager/Operations Manager
KEENTU New York
New York
08.2021 - 10.2022
- Communicated with clients via email, phone, and text in order to promote sales and cultivate relationships.
- Worked closely with customers to determine their needs, answer their questions about our products, and recommend the best solution based on their needs.
- Effectively interacted with multiple customers at the same time while maintaining poise and upholding customer care standards.
- Maintained extensive product knowledge of all inventory. Replaced sold merchandise in a timely manner, Maintained high cleanliness standards, and executed Bi-weekly visual changes.
- Completed store administration, complied with company policies and procedures, and processed all necessary reporting.
- Handled out-of-store administrative duties such as banking, repairs, errands, etc.
- Helped with online inventory management - receiving shipments, and putting away stock. Packed and shipped e-commerce orders using Shopify Plus+ software.
- Assisted with new product buying process - kept track of our current inventory, submitted purchase orders to vendors, researched new products, designers, and artisan groups, and maintained relationships with current vendors. As well as social media management and content creation.
Assistant Manager
Trina Turk/ Mr.Turk
Honolulu
02.2019 - 09.2019
- Aimed to achieve daily, weekly, monthly and annual sales expectations as set forth by the corporate office.
- Managed controllable expenses, supplies and shipping within approved budgets to achieve profitability targets.
- Provided feedback on merchandise performance; helped the store manager adjust tactics as needed to achieve goals.
- Set the example for exceptional salesmanship in the boutique, by showing leadership and directing my staff in order to achieve individual and store goals; provided motivation, inspiration and recognition.
- Modeled exemplary selling techniques and customer service; ensured each customer's experience in the store was exceptional regardless of their purchase amount; established a reputation for the boutique by providing the best service in our mall and shopping area.
- Helped the store manager establish and maintain a client management system for the store.
- Conducted monthly product roll-outs as directed and maintained a high standard of presentation throughout the boutique. Re-merchandised on a weekly and monthly basis as needed to display consistency with the Trina Turk style and aesthetic.
- Managed all POS functions including register training, cash handling, store funds, special transactions, daily balancing and deposit procedures.
- Maintained an efficient and organized office; ordered store supplies and stayed on top of filling and in store communication. Completed all administrative paperwork in an accurate and timely manner.
- Prepare for and manage all special events, both in-store and off-site, ensuring a successful event and the acquisition of new customers.
- Made Trina Turk a great place to work and a great place to shop!
Lab Technician
Le Labo Fragrances
Honolulu
01.2018 - 01.2019
- As a Lab Technician I was responsible for the compounding, labeling and packaging of perfumes and other products. Kept a track record of inventory on a daily basis making sure a full stock of merchandise was being transferred from the stockroom to the floor as needed.
- Ensured there was a welcoming environment for each customer that walked into the store. While at the counter I shared with the client my knowledge on the art of fine perfumery, the brand, the collection and other products.
- Addressed and successfully resolved client situations according to company philosophy and standards.Communicated directly with New York offices for specific requests, In-store operational duties and assisted with in-store events.
Sales Manager
Sunglass Hut
Honolulu
04.2017 - 01.2018
- Set sales objectives by analyzing annual sales quotas for the region and store.
- Maintained knowledge of store goals and new company procedures to ensure achievement of divisional and personal targets, aligning with company sales policies and strategies.
- Contributed to team efforts by effectively coaching and developing associates as needed, in order to motivate and celebrate accomplishments.
- Assessed the strengths and weaknesses of the sales team and managed the sales program accordingly.
- Provided hourly and nightly reports of store sales success and communicated data with supervisors.
Store Manager/Visual Coordinator
Vint New York
New York
06.2015 - 10.2016
- Developed business strategies to raise our customer pool, expand store traffic and optimize profitability. Ensured high levels of customer satisfaction through excellent customer service.
- Completed store administration reports using excel v-lookup and pivot tables.
- Maintained outstanding store condition and visual merchandising standards as well as assist in store buys and trend reports based on customer needs and profits.
- Handled all issues that arose from staff or customers (complaints, grievances etc.)
Stylist/Visual Merchandiser
Helmut Lang
New York
10.2014 - 05.2015
- Responsible for daily client outreach via phone, email and written letters which informed the clients about future events and new collections.
- Booked personal shopping appointments with top clients, schedule private wardrobe pulls for video shoots, photo shoots and Industry events.
- Attended bi-weekly floors sets and product knowledge meetings, implemented floor plans and assisted with the making of the Helmut Lang Visual Directive as well as implement visual changes in all three NYC locations.
Assistant Manager/Visual Merchandiser/Operations Manager
Catherine Malandrino
New York
02.2014 - 07.2014
- Complied with all company directed policies and procedures as they related to the store operations; store opening and closing, cash register transactions, daily cash reconciliation and inventory control (shipping and receiving of merchandise both online and showroom).
- Planned and executed weekly merchandise updates which consisted of arranging items in favorable positions and areas of the showroom and maintained proper display/installations in windows, making the store experience interactive and engaging.
- Executed and hosted private events with industry leaders, worked closely with celebrities like Mary J Blige and Sigourney Weaver as well as leading NYC stylists.
Sales Associate/Visual Merchandising Assistant
Rag & Bone
New York
09.2013 - 01.2014
- Communicated with clients on a daily basis via phone and email to build and maintain relationships for future business.
- Maintained status as top seller and generated 25-30% of the business on a weekly basis.
- Directly assisted visual manager with overnight floor sets and implement bi-weekly visual changes and re-merchandise as needed.
Sales Associate/ Visual Merchandising Assistant
Tory Burch, LLC
East Hampton
05.2007 - 12.2012
- Maintained knowledge of current promotions, policies regarding payment, exchanges and security practices.
- Interacted and collaborated with the Visual Manager on a daily basis and planned bi-monthly floor sets and window changes to properly display current collection, brand aesthetic and vision.
- Built relationships with customers to increase likelihood of repeat business, brand loyalty as well as shopping and private events as while providing a transformational experience.
Education
Associate's degree - Business Management
CUNY Borough of Manhattan Community College
New York, NY06.2014
Regents High School Diploma -
East Hampton High School
East Hampton, NY06.2011
Skills
- Shopify Plus e-commerce
- QuickBooks
- Photography
- Microsoft Office applications
- Outlook
- Sales strategies
- Inventory management
- Scheduling and planning
- SharePoint collaboration
- Team building and leadership
- Adobe Creative Suite
- Cash handling and reconciliation
- Merchandising strategies
- Customer service excellence
- POS systems
- Visual merchandising
- Creative problem solving
- Hospitality management, front desk operations
- SketchUp design software
- Customer service
- Product knowledge
Languages
Spanish
Professional
References
References available upon request.
Timeline
Floral Designer
Orchid Man
04.2024 - 01.2025
Store Leader/Operations
LEAP, Inc.
10.2022 - 06.2023
Store Manager/Operations Manager
KEENTU New York
08.2021 - 10.2022
Assistant Manager
Trina Turk/ Mr.Turk
02.2019 - 09.2019
Lab Technician
Le Labo Fragrances
01.2018 - 01.2019
Sales Manager
Sunglass Hut
04.2017 - 01.2018
Store Manager/Visual Coordinator
Vint New York
06.2015 - 10.2016
Stylist/Visual Merchandiser
Helmut Lang
10.2014 - 05.2015
Assistant Manager/Visual Merchandiser/Operations Manager
Catherine Malandrino
02.2014 - 07.2014
Sales Associate/Visual Merchandising Assistant
Rag & Bone
09.2013 - 01.2014
Sales Associate/ Visual Merchandising Assistant
Tory Burch, LLC
05.2007 - 12.2012
Associate's degree - Business Management
CUNY Borough of Manhattan Community College
Regents High School Diploma -
East Hampton High School
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