Jefftina Johnson
Customer Service Representative
Nashville,NC
Summary
Customer Service Specialist seeking opportunity for growth and expansion within a company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Call Center Agent
First Call Resolution
Ayden, North Carolina
10.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Walmart
Greenville, NC
08.2018 - 01.2021
- Processing payments efficiently, cash handling, training new hires, bill pay management, check cashing, refunds, and exchanges
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Starbucks
Greenville, NC
06.2016 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Beaufort County Early College High School
2013
Skills
- Customer Service
- Marketing & Sales
- Interpersonal Skills
- Effective Communicator
- Analytical Problem Solver
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- High-Volume Environments
- Good Listening Skills
- Data Entry and Maintenance
- Administrative and Office Support
- Inbound and Outbound Calling
Timeline
Customer Service Call Center Agent
First Call Resolution
10.2021 - Current
Customer Service Representative
Walmart
08.2018 - 01.2021
Cashier
Starbucks
06.2016 - 08.2018
Beaufort County Early College High School
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