Jeffy Charles
Crofton,MD
Summary
Compassionate and dedicated social services professional with experience supporting youth through therapeutic activities, mentoring, and culturally responsive programming. Skilled in fostering emotional resilience, promoting social-emotional learning, and implementing individualized support strategies for children and adolescents with diverse needs. Adept at collaborating with families, educators, and community organizations to create safe, inclusive, and empowering environments that promote positive youth development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teaching Assistant
White Plains Middle School
Highlands, NY
03.2018 - 01.2020
- Provided one-on-one and small-group academic and behavioral support to students with diverse needs.
- Reinforced classroom instruction while promoting social-emotional learning and engagement.
- Monitored progress and reported behavioral insights to teachers to inform individualized strategies.
- Facilitated positive peer interactions among students during recess and transitions.
Site Coordinator
Clubmen Higher Aims
White Plains, NY
03.2016 - 01.2020
- Directed mentoring and leadership programming for 30 African-American and Latino male students.
- Designed culturally responsive lesson plans addressing academic, social, and identity development.
- Partnered with families and stakeholders to align youth development strategies with community goals.
- Created individualized success plans to address student academic, emotional, and behavioral needs.
- Maintained detailed records of student participation, engagement, and progress for program evaluation.
Lead Respite Worker
Family Services of Westchester
Westchester, NY
06.2018 - 12.2019
- Facilitated therapeutic and skill-building activities for youth with emotional and behavioral challenges.
- Developed individualized recreational and social programs to build resilience and self-regulation.
- Mentored youth using the Waiver Skill Building Model, fostering emotional literacy and interpersonal skills.
- Ensured safe, supportive environments during group outings and structured activities.
- Documented daily behavioral and developmental progress for case tracking and service improvement.
Site Coordinator
White Plains Youth Bureau - Neighborhood Services
White Plains, NY
10.2017 - 10.2019
- Coordinated community-based youth programs supporting social-emotional and academic development.
- Administered the BackPack Program to address food insecurity and basic needs of vulnerable youth.
- Supported the “My Brother’s Keeper” initiative through weekend mentoring and community-building events.
- Supervised staff and volunteers during after-school and weekend enrichment activities.
Teacher’s Assistant
The Graham School (Greenburgh Graham UFSD)
Hastings-on-Hudson, NY
08.2017 - 03.2018
- Supported differentiated instruction aligned with students’ IEPs and behavioral support plans.
- Delivered small-group interventions to build academic comprehension and confidence.
- Encouraged student engagement and fostered trust through consistent mentorship.
Assistant Manager
Sam’s Club
Elmsford, NY
02.2011 - 02.2012
- Supervised and coached a team of 16 associates, ensuring strong communication and teamwork.
- Implemented strategies to improve workplace efficiency, staff performance, and customer service.
- Built leadership skills transferable to youth program management and staff supervision.
Education
Bachelor of Science - Business Management
Utica College
Utica, NY12.2017
Skills
- Youth Mentorship & Advocacy
- Therapeutic & Recreational Programming
- Emotional & Behavioral Support
- Crisis Prevention & De-escalation
- Case Documentation & Progress Reporting
- Resilience & Social-Emotional Learning
- Culturally Responsive Practices
- Family & Community Collaboration
Certification
- CPR & First Aid Certified
- Mandated Reporter Training – New York State
- NYS Teaching Assistant Certification
- Youth Protection Training – Boy Scouts of America
- Office of Mental Health (OMH) Waiver Respite Certification
Languages
French
Native or Bilingual
Timeline
Lead Respite Worker
Family Services of Westchester
06.2018 - 12.2019
Teaching Assistant
White Plains Middle School
03.2018 - 01.2020
Site Coordinator
White Plains Youth Bureau - Neighborhood Services
10.2017 - 10.2019
Teacher’s Assistant
The Graham School (Greenburgh Graham UFSD)
08.2017 - 03.2018
Site Coordinator
Clubmen Higher Aims
03.2016 - 01.2020
Assistant Manager
Sam’s Club
02.2011 - 02.2012
Bachelor of Science - Business Management
Utica College