JEFFY JOSEPH

Collaborated with regional managers to exchange best practices, streamline processes, and enhance organizational effectiveness. Drove growth in the NY, NJ, and PHL markets by sourcing and onboarding partner repair shops. Oversaw all repairs in the region, ensuring cycle time SLAs and quality standards were consistently met. Worked alongside sales teams to develop strategies that increased market share and revenue growth.

Directed training and development for 2,500+ employees, designed leadership programs, and managed Grubhub's PESTO and RISE initiatives. Built Grubhub's largest market operations team, developed a Quality Circles framework for process improvement, and played a key role in Diversity and Inclusion initiatives. Created a structured talent management system and collaborated with HR on policy development. Fostered an empowered workplace culture aligned with Grubhub's values, and implemented data-driven performance management to enhance productivity, quality, and job satisfaction.

Launched and expanded operations from Philadelphia to Trenton, Atlantic City, and Allentown, achieving over $8 million in car sales and doubling revenue within a year. Led and developed a high-performing team of 15 Customer Advocates, driving the Philadelphia market to become the 4th strongest out of 120 by sales volume. Managed logistics for seamless car delivery and registration, opened Philadelphia's first car vending machine, and implemented a dynamic scheduling system to enhance work-life balance and job satisfaction.

Managed six Chipotle restaurants in Pennsylvania, generating over $13 million annually, and led a team of 6 General Managers and 75 crewmembers. Fostered a high-performance culture, controlled P&L, and coached teams on profitability. Focused on developing future leaders through mentorship, elevating team performance, and ensuring food safety and compliance as a SERV Safe Certified expert.

Managed and developed a team of 11 salespeople in a competitive snack foods market, overseeing a $7.8 million sales district with 186 stores. Enhanced team efficiency through coaching, built strong relationships with national accounts, and collaborated with other leaders to drive district success.