Summary
Overview
Work History
Skills
Timeline
Generic

Jefre T. Holmes

Washington,D.C.

Summary

I am a seasoned professional with over twenty years of progressive experience using management, marketing, and program development experience and expertise to manage people, projects and processes. Demonstrated ability to manage personnel in multidisciplinary and multicultural teams; Implements appropriate solutions with best practices to meet institutional goals; Exercises situational leadership to achieve best outcomes by assessing teams’ commitment and competence.

Overview

27
27
years of professional experience

Work History

Pathway Director

  • Functions as a Pathway Director for the Healthcare Career Pathway.
  • Responsible for the leadership, overall planning, management, completion and implementation of large complex and high priority workforce development and apprenticeship projects working toward reducing inequity and employment barriers for learners by increasing access to quality work-based learning (WBL) opportunities.
  • Identify new workforce education/apprenticeship initiatives and review program performance on a regular basis.
  • Anticipate client training needs by identifying client and industry trends to determine future training needs for healthcare industry clusters.
  • Lead day-to-day implementation of new initiatives to formulate and implement workforce development strategies that will strengthen the talent pipeline that fuels expanded learning programs.
  • Manage pathway operational budgeting activities, including the monthly monitoring of basic budget expenditures and making recommendations for future budgetary changes and provide information for annual budget development process.
  • Develop program/course scheduling and classroom assignments through virtual or hybrid learning platforms.
  • Recruit and vet adjunct faculty.
  • Additionally, I am responsible for planning, assigning and directing work; appraising employee performance; rewarding and disciplining five employees through HR policy/procedure; addressing complaints and resolving problems.
  • Serve on internal and community supported committees to represent the university.

Site Director

Allied Health Certificate Programs
Washington, DC
  • Functions as a Site Director for Direct Health Certificate Programs within the Division of Workforce Development and Lifelong Learning.
  • Oversee a campus that trains 450 District residents annually.
  • Duties include continuous program development by overseeing healthcare curriculum development for competency-based programs to lead to licensure or third-party credentials; developing internal and external partnerships such as DC Housing Authority, Department of Employment Services, Department of Human Services, and UDC PATHS program to increase program enrollment, develop narrative and statistical reports regarding program operations; management of the financial and personnel resources of the program, coordination of the activities of the program components to insure maximum utilization of staff and materials; prepare program publications and announcements; compile and distribute information relative to program activities by conferring with other university departments, units and outside agencies and organizations.

Workforce Development and Lifelong Learning

University of the District of Columbia
Washington, DC
05.2018 - Current

Workforce Development and Lifelong Learning

University of the District of Columbia
11.2006 - 05.2018

Provider Relations Supervisor

Affiliated Computer Services, Inc, ACS
Washington, DC
05.2006 - 10.2006
  • DC Department of Health’s Medical Assistance, ACS was contracted with the District of Columbia government to provide business process outsourcing for the District of Columbia’s Department of Health’s Medical Assistance Administration’s Medicaid Management Information System (DCMMIS).
  • As the Provider Relations Supervisor, my primary responsibility was to provide first level exemplary comprehensive management of the daily operations of the provider relations unit.
  • This included: setting standards of operation and ensuring that all standards were met; addressed complicated questions and issues related to provider inquiry and enrollment; identified training needs as well as the planning and execution; conducted weekly performance evaluations of staff located in the provider inquiry call center; prioritized research for staff assigned to written correspondence; reviewed all incoming and outgoing written correspondence; assisted and advised staff members in resolving problems and issues that arise with internal and external customers; ensured that all quality assurance standards are met; developed and generated various reports for the Medical Assistance Administration.

Outreach Director

Houston Associates, Inc
Arlington, Virginia
07.2001 - 10.2005
  • Managed outreach, education and special events activities according to the District of Columbia’s Department of Health Medical Assistance Administration’s outreach contract requirements to targeted audiences.
  • Developed an outreach plan that included training components for call center staff; Organized community outreach efforts to increase the knowledge and recruitment of the District of Columbia’s “DC Healthy Families” free Medicaid program; Developed, and implemented “Fit for a Lifetime” a multi-prong outreach approach with direct emphasis on retaining DC Healthy Families members and educating the eligible population on the value of preventative health practices, particularly in light of national and local efforts to address the problems of obesity and inactivity and to sustain healthy behaviors in ways that are both sustainable and replicable.
  • Activities included: grocery tour tours using the SNAP program; healthy cooking demonstrations in partnership with the American Heart Association; community health fairs in Wards 8, 7, 6 and 5 to assist parents receive easy access to immunization clinics for the children enrolled in the District of Columbia Public School system.

Health Promotions Coordinator

Holy Cross Hospital
Silver Spring, Maryland
02.1994 - 07.2001
  • I coordinated and managed the overall operations of all community outreach programs; produced and managed department operational budget of $300,000; managed individual and team projects, program instructors, assistants and volunteers; conducted annual needs assessments to plan and develop new community outreach programs; prepared and distributed fact sheets, press releases, and photographs for media representatives and community based organizations; and promoted organizational goodwill through publicity efforts, such as health fairs, exhibits, symposiums, business trade shows, and health education lectures and screenings.

Skills

Operations management

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Timeline

Workforce Development and Lifelong Learning

University of the District of Columbia
05.2018 - Current

Workforce Development and Lifelong Learning

University of the District of Columbia
11.2006 - 05.2018

Provider Relations Supervisor

Affiliated Computer Services, Inc, ACS
05.2006 - 10.2006

Outreach Director

Houston Associates, Inc
07.2001 - 10.2005

Health Promotions Coordinator

Holy Cross Hospital
02.1994 - 07.2001

Site Director

Allied Health Certificate Programs

Pathway Director

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Jefre T. Holmes