JEFREY DYER
The Phoenix Staffing
DALLAS,TX
5
years of professional experience
Professional individual with proven experience transporting passengers between airports, hotels, businesses, etc. Possess excellent customer service skills, experience with guest interactions and issue resolution, and also utilizes effective communication to enhance guest satisfaction and loyalty.
Work History
Make Ready Technician
8 Months- Performed maintenance and repairs on HVAC systems, plumbing, and electrical fixtures.
- Conducted thorough inspections of units to ensure readiness for new tenants.
- Developed checklists for unit preparation to streamline workflows and enhance efficiency.
- Implemented best practices for cleanliness and presentation in residential units pre-occupancy.
- Coordinated with vendors to procure materials and schedule necessary services efficiently.
- Managed inventory of maintenance supplies to minimize downtime in service delivery.
- Trained junior technicians on standard operating procedures and safety protocols.
Lyft Driver
1 Year 7 Months- Navigated routes using GPS technology to optimize travel time and customer satisfaction.
- Delivered passengers to destinations safely and on time.
- Ensured vehicle maintenance and cleanliness for optimal performance and rider comfort.
- Communicated effectively with passengers to enhance overall riding experience.
- Adhered to tight schedule and met departure and arrival deadlines.
- Communicated with passengers regarding estimated time of arrival.
- Helped passengers with luggage, collected fares and politely answered questions.
- Collected feedback from riders to improve service quality and address concerns promptly.
- Collaborated with Lyft support teams to resolve issues and ensure seamless operations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Guest Service Representative
2 Years 11 Months- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
- Resolved guest inquiries and concerns efficiently, ensuring positive experiences during stays.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Coordinated room assignments and managed reservations using property management system software.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated with maintenance team to address facility issues promptly, enhancing overall guest comfort.
- Trained new staff on operational procedures and customer service best practices to improve team performance.
Education
GED
Skills
Electrical troubleshooting
HVAC maintenance
Unit preparation
Electrical maintenance
Problem-solving
Efficiency and time management
Attention to detail
Safety protocols
Effective communication
Customer service
Dependable and reliable
Multitasking Abilities
Punctuality
Task prioritization
Timeline
Make Ready Technician
The Phoenix Staffing
06.2025 - 02.2026Read More
Lyft Driver
Lyft
07.2024 - 02.2026Read More
Guest Service Representative
Studio 6 Extended Stay - San Antonio, TX - Medical Center
08.2021 - 07.2024Read More
Texas Department of Education
GED
Read More