Jefrin Robleto
Hialeah,United States
Summary
My name is paul Robleto. I have 26 years old and I am from Nicaragua. I have been in Miami for 9 years. One of the things that identifies me is that I am a very punctual person.
Overview
4
4
years of professional experience
Work History
Museum Assistant
Messi’s Experience
04.2024 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Ensured a welcoming atmosphere for visitors by maintaining clean gallery spaces and promptly addressing any concerns or issues that arose during visits.
- Demonstrated flexibility in adapting to various roles within the museum environment when needed, including assisting with guest services, security details, or administrative duties.
- Improved visitor satisfaction with personalized attention and prompt responses to inquiries regarding museum collections and history.
- Maintained an organized and efficient work environment through diligent record-keeping, inventory management, and administrative tasks.
- Enhanced visitor experience by providing knowledgeable and engaging guided tours of museum exhibits.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on scheduled tours.
Brand Ambassador
Adiddas
11.2023 - 11.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Museum Educator
Van Gogh Experience
04.2021 - 08.2024
- Enhanced visitor engagement by incorporating interactive exhibits and hands-on activities in museum education programs
- Created dynamic educator guides with supplemental resources aligned with state or national curriculum standards for each exhibit or program offered at the museum.
- Assisted in the development of online resources related to museum exhibits, making them accessible to a wider audience beyond physical visits.
- Streamlined registration processes for educational programming by implementing user-friendly online forms that improved efficiency and accuracy.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Handled customer complaints with professionalism, restoring satisfaction.
Brand Ambassador
F1 Grand Prix
05.2024 - 05.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Brand Ambassador
Tortuga Festival
04.2024 - 04.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Host
Miami Open
03.2024 - 03.2024
- Answered customer questions about hours, seating, and car pick up information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the Miami open
Check-in Agent
Art Basel
12.2023 - 12.2023
- Assisted guess with special needs, ensuring comfortable to the Art Basel
- Maintained detailed knowledge of Events
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Resolved guest disputes fairly and professionally, maintaining positive relationships while upholding company policies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions where they have to go
Model
Armany Exchange
12.2023 - 12.2023
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Brand Ambassador
EDC Orlando
11.2023 - 11.2023
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Miamk Auto Show
Checking Guess
09.2023 - 10.2023
- Assisted guess with special needs, ensuring comfortable to the Art Basel
- Maintained detailed knowledge of Events
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Resolved guest disputes fairly and professionally, maintaining positive relationships while upholding company policies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions where they have to go
BRAND AMBASSADOR
CADILAC
09.2023 - 09.2023
- Was working as BA in the MIAMI AUTO SHOW 2023
Brand Ambassador
F1 Grand Prix
05.2023 - 05.2023
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Brand Ambassador
Jolly Times
10.2022 - 11.2022
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Brand Ambassador
F1 Grand Prix
05.2022 - 05.2022
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged customers to communicate key product features.
Education
Nutrition
Miami Dade College
Miami, FLSkills
- English
- Spanish
Personal Information
- Date of Birth: 03/13/98
- Nationality: Nicaraguan
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
F1 Grand Prix
05.2024 - 05.2024
Museum Assistant
Messi’s Experience
04.2024 - Current
Brand Ambassador
Tortuga Festival
04.2024 - 04.2024
Host
Miami Open
03.2024 - 03.2024
Check-in Agent
Art Basel
12.2023 - 12.2023
Model
Armany Exchange
12.2023 - 12.2023
Brand Ambassador
Adiddas
11.2023 - 11.2024
Brand Ambassador
EDC Orlando
11.2023 - 11.2023
Miamk Auto Show
Checking Guess
09.2023 - 10.2023
BRAND AMBASSADOR
CADILAC
09.2023 - 09.2023
Brand Ambassador
F1 Grand Prix
05.2023 - 05.2023
Brand Ambassador
Jolly Times
10.2022 - 11.2022
Brand Ambassador
F1 Grand Prix
05.2022 - 05.2022
Museum Educator
Van Gogh Experience
04.2021 - 08.2024
Nutrition
Miami Dade College