Dianne Childers
Douglasville,GA
Summary
Professional Mental Health Specialist with comprehensive experience in patient care, crisis intervention, and therapeutic support. Skilled in team collaboration, maintaining high standards of care, and adapting to changing needs. Strong communicator, reliable, and focused on achieving positive outcomes for patients. Equipped with expertise in patient assessment, treatment planning, and behavior management.
Overview
9
9
years of professional experience
Work History
Behavioral Aide
Stepping Stones Therapeutic Solutions of Georgia
04.2024 - Current
- Provide consistent client support by monitoring behaviors, documenting observations, and maintaining accurate daily reports.
- Maintain professional communication with caseworkers, parents, and team members regarding client progress and needs.
- Assist with scheduling, coordinating services, and ensuring clients arrive safely to appointments and supervised visits.
- Deliver high-quality customer service by responding promptly to questions, addressing concerns, and supporting families in a professional manner.
- Utilize strong organization and time-management skills to manage documentation, service notes, and communication logs.
- Support clients in developing coping skills and positive behavior strategies, while maintaining a safe and structured environment.
- Answered 30 daily office phone calls and emails appointments, questions and visitation rules.
Lead Mental Health Technician
Ridgeview Institute
04.2024 - 07.2025
- Supervised daily operations of 2 mental health units, ensuring adherence to safety protocols and treatment plans.
- Trained and mentored junior technicians, fostering a collaborative team environment for optimal patient care.
- Developed and implemented therapeutic activities tailored to individual patient needs, enhancing engagement and recovery outcomes.
- Conducted regular assessments of patient progress, documenting observations for interdisciplinary team reviews.
- Maintained accurate client documentation, reports, and progress notes.
- Communicated effectively with team members and supervisors to ensure smooth daily operations.
- Demonstrated strong attention to detail and confidentiality in handling sensitive information.
- Contributed to team success by providing reliable administrative and customer support.
Campus Supervisor
Laurel Heights Hospital
07.2021 - 02.2024
- Managed daily operations for multiple teams, ensuring accurate reporting, documentation, and scheduling.
- Responded to inquiries, resolved issues quickly, and maintained a positive, professional atmosphere.
- Supported team members by streamlining communication and workflow processes.
- Maintained accurate records, reports, and correspondence in compliance with company policies.
- Provided excellent customer service to internal staff and external partners.
- Monitored staff performance, providing coaching and feedback for continuous development.
- Managed 30 staff daily to ensure a safe work environment.
Unit Coordinator
Sandy Pines Residential Treatment Center
04.2018 - 07.2021
- Oversaw administrative operations, including data entry, documentation, and chart management.
- Managed scheduling, correspondence, and digital filing systems to ensure efficiency and accuracy.
- Trained and supported team members to promote consistent documentation and quality service.
- Acted as the first point of contact for staff, clients, and visitors, ensuring professional communication and service delivery.
- Trained new team members on operational procedures and best practices in treatment settings.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Provided care for 27-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
City Mail Carrier
United States Post Office
12.2016 - 04.2018
- Delivered mail efficiently across designated routes, ensuring timely service for residential and commercial clients.
- Managed 100's of daily inventory of mail and packages, maintaining accurate records for tracking purposes.
- Trained new employees on safe delivery practices and the use of postal equipment.
- Navigated complex urban environments to optimize delivery routes, enhancing overall efficiency.
- Collaborated with local businesses to address service issues, fostering positive community relations.
- Maintained high levels of accuracy in delivering sensitive documents and packages requiring special handling.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers, regardless of external factors. Delivered mail efficiently across assigned routes, providing timely service for both residential and commercial clients.
Education
Nursing Assistant Certification - Nursing Assistant Certification
Institute of Healthcare Professions
West Palm Beach, FL04.2012
High School Diploma -
Cornerstone Christian Correspondence High School
Townsend, GASkills
- Effective team leadership
- HIPAA compliance expertise
- Effective conflict resolution
- Exceptional customer service
- Compliance with safety protocols
- Data entry accuracy
- Accurate clinical documentation
- Family engagement support
- Substance abuse treatment
- Effective problem resolution
- Detailed case documentation
- Crisis management skills
Timeline
Behavioral Aide
Stepping Stones Therapeutic Solutions of Georgia
04.2024 - Current
Lead Mental Health Technician
Ridgeview Institute
04.2024 - 07.2025
Campus Supervisor
Laurel Heights Hospital
07.2021 - 02.2024
Unit Coordinator
Sandy Pines Residential Treatment Center
04.2018 - 07.2021
City Mail Carrier
United States Post Office
12.2016 - 04.2018
Nursing Assistant Certification - Nursing Assistant Certification
Institute of Healthcare Professions
High School Diploma -
Cornerstone Christian Correspondence High School