Jegan Jansan
Salt Lake City,UT
Summary
Experienced process analyst, comfortable learning new software and technology quickly, leveraging years of IT experience to troubleshoot and improve the customer experience. Passionate about the customer viewpoint and keeping open communication with clients.
Overview
11
11
years of professional experience
Work History
Inventory Coordinator
Sanmina
10.2022 - Current
- Developed a new, digitized process of scanning and printing records. This greatly reduced inventory loss.
- Work cross-functionally with engineers, program managers, and purchasing departments.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Perform inventory counts daily and file reports to leadership on findings.
Account Manager
Sonepar USA
09.2021 - 10.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Worked with shipping and receiving departments to ensure the timely arrival of products to customers and vendors.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Inventory Receiving and Client Contact
Savvi
01.2019 - 08.2021
- Communicate with customers over email and phone to answer questions, provide support, and deescalate concerns.
- Resolved shipment discrepancies quickly to maintain customer satisfaction levels and reduce potential losses from returns or refunds.
- Delegate tasks efficiently while monitoring team performance metrics for continuous improvement.
- Streamlined shipping procedures to minimize errors and increase overall accuracy in order fulfillment.
General Manager
Little Ceasars
05.2013 - 07.2016
- Managed budgets, employee reviews, training, schedules, and inventory.
- Led a diverse team to work cohesively, meeting company goals and expectations.
- Developed and implemented strategies to increase sales and profitability.
- Managed relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Business
Salt Lake Community College
Salt Lake City, UT05-2018
Skills
- 7 years Customer Service
- Salesforce and Zendesk CRM
- Open Communication
- IT and Troubleshooting
- Oracle, 42Q, and Mistro
- Phone, Email, and Chat Communication
- IPC Certified
Accomplishments
- Developed a new method of part tracking and recording using Oracle software at Sanmina. This led to an efficient new organization process in the location.
- Used knowledge of Zebra Printer technology to streamline the printing and shipping process at Savvi. This lowered the shipping process for packages from 2 days to 1.
- Stepped into a role at Sonepar to communicate with enterprise customers when concerns and complaints arrived. We were able to save multiple deals.
Timeline
Inventory Coordinator
Sanmina
10.2022 - Current
Account Manager
Sonepar USA
09.2021 - 10.2022
Inventory Receiving and Client Contact
Savvi
01.2019 - 08.2021
General Manager
Little Ceasars
05.2013 - 07.2016
Associate of Science - Business
Salt Lake Community College
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