Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jehad Raslan

Jehad Raslan

Spring Valley,CA

Summary

A highly motivated and results-oriented assistant operation manager with over 17 years of experience leading pharmacy operations and driving growth. Throughout my career, I've consistently achieved sales targets and profitability by implementing innovative process improvements. Possessing a strong track record of developing high-performing teams through effective coaching and mentorship. Managing new store openings, ensuring operational excellence, and optimizing the customer service experience. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.

Overview

19
19
years of professional experience
1
1
Certification
2
2
Languages

Work History

Assistant Operation Manager

Mohammed Nasser AlHajery Group
05.2023 - 06.2024
  • Setting the operational budget covering all Pharmacies within Mohamed Naser Al- Hajery and Sons, negotiating with suppliers, and enhancing quality of services provided to increase customer’s satisfaction, achieving targeted objectives, and increasing revenues
  • Development of the strategic objectives and KPIs for the pharmacies’ Operations and ensure that the team are working towards the achievement of these objectives
  • Review the operating results of all pharmacies and follow-up to ensure appropriate measures are taken to correct insufficient results
  • Responsible for providing input pertaining to the development of the operational budget covering all Pharmacies, as well as ensuring that adequate provision is made for all activities, monitor and control expenditure against approved budget and reconcile budget variances to ensure on-target performance against budgets
  • Manage subordinates and assist them through their daily activities and in the development of their technical and behavioral skills
  • Oversee manpower requirements and coordinate with the HR and administration affairs department pertaining to all recruiting activities
  • Conduct annual employee performance appraisals for all respective subordinates.
  • Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed and maintain operational guidelines for staff.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Area Manager

Walgreens Boots alliance, Alshaya Group
10.2015 - 04.2023
  • Responsible for all stores and employee’s development. Accountable for visual merchandising in assigned stores
  • Maximize the potential of store manager and employee throw performance management, coaching and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning
  • Build an external network to understand market trends and competitor activity to allow us to maintain a competitive advantage
  • Contribute to all aspects of business development including new store opening and recommendations for closure.
  • Ensure internal and external customer service is excellent through brand specific and companywide training initiatives
  • Fully unitize company reporting systems to monitor brand performance and implement corrective action when necessary.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Increased overall sales by 12% through capitalizing on new potential opportunities and developing and maintaining partnerships with 2 new companies and shareholders.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Supervised 16 location managers and managed 48 pharmacists and 80 sales associates, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Managed inventory and reduced shrinkage by 18% through detailed monitoring of daily operations and stock.
  • Exceeded sales forecast figures by 10% regularly through superior customer care.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Store Manager

Walgreens Boots alliance, Alshaya Group
11.2009 - 09.2015
  • Ensure communication is effective throughout store and back to brand team
  • Implement and review all stock loss prevention controls
  • Implement processes specific to store product /size/ location
  • Manage a team including in-store training, recruitment, motivation, coaching, development, disciplinary and performance appraisals
  • Ensure the pharmacists are providing pharmaceutical care in accordance with the local legislation, company ethics, and operational practices
  • Ensure store is fully compliant administratively and procedurally according to company policies and procedures guidelines & deadlines
  • Implement store layout, visual merchandising, stock, and fixture positioning according to brand guidelines
  • Manage stock replenishment, product launches and promotions
  • Maximize sales and ensure customer focus is always prioritized
  • Weekly /daily analysis of commercial reports and implementation of action plans where necessary
  • Review and act upon commercial reports to deliver targets
  • Manage manpower planning according to needs of business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Reduced operational risks while organizing data to forecast performance trends.

Pharmacist

Walgreens Boots alliance, Alshaya Group
02.2007 - 10.2009
  • Maximized sales of healthcare lines through developing trust with each customer using empathy and communications skills, demonstrating listening and counseling skills to ensure that each patient’s needs are fully understood, providing each customer with an optimal product recommendation, and developing an in-depth knowledge of local demand and take necessary steps to ensure that the stocked range or medicines is tailored to meet it
  • Minimized losses caused by date expired stock through effective use of the date checking system implemented in the pharmacy
  • Develop and build relationships with local doctors and other health professionals
  • Maintained training records for self and support team
  • Updated own product knowledge regularly
  • Reviewed the performance of others in the pharmacy team as requested by store manager and provided feedback and necessary support to allow support team to maximize their contribution
  • Provide expert customer care by personally demonstrating the four key elements in every interaction
  • Optimized drug therapy for patients by closely monitoring lab results, vital signs, and clinical response to medications.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Maintained appropriate drug records and completed reports as necessary.
  • Ensure that counseling respects the need for patient confidentiality.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.

Vitamin Shop Manager

Summit Group
01.2005 - 01.2007
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Developed new promotional campaigns to attract new customers.

Education

Bachelor’s degree - clinical pharmacy

Jordon University of Science And Technology
Jordon
07.2003

Skills

  • Strategic planning
  • Profit Management
  • P&L Accountability
  • Cross-function team leadership
  • Team Building and Mentoring
  • New Store Planning
  • Customer Engagement
  • Operational Efficiency
  • Operational planning
  • Staff Training and Development
  • Employee Supervision
  • New Employee Hiring
  • Scheduling and Coordination
  • Process Improvement
  • Business Development
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Team Leadership
  • Decision-Making
  • Employee Motivation
  • Analytical Thinking
  • Performance Improvement
  • KPI Tracking

Certification

Change Management Certificate

Great Learning Academy

The program focused on the principles, methodologies, and practices of managing organizational change effectively. It covers understanding change processes, communication strategies, stakeholder engagement, resistance management, and implementation techniques.

Project Quality Management Certificate

Great Learning Academy

The program focused on the processes, methodologies, and practices used to ensure that project deliverables meet or exceed stakeholders' expectations and quality standards. It encompasses planning, assurance, and control activities aimed at identifying and addressing quality requirements throughout the project lifecycle.

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Assistant Operation Manager

Mohammed Nasser AlHajery Group
05.2023 - 06.2024

Area Manager

Walgreens Boots alliance, Alshaya Group
10.2015 - 04.2023

Store Manager

Walgreens Boots alliance, Alshaya Group
11.2009 - 09.2015

Pharmacist

Walgreens Boots alliance, Alshaya Group
02.2007 - 10.2009

Vitamin Shop Manager

Summit Group
01.2005 - 01.2007

Bachelor’s degree - clinical pharmacy

Jordon University of Science And Technology

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Jehad Raslan