Jehan Martyn
Boston,MA
Summary
Instructional Designer bringing 2 years of curriculum and training contributions to further the development Amwell's training needs. Diligent and meticulous with a drive for optimizing workplace efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Learning Experience Designer
Amwell
Boston, MA
11.2023 - Current
- Collaborated with subject matter experts to design and develop training material for the DHA program.
- Implemented virtual training by utilizing simulations and live discussions to improve agent engagement and retention.
- Provided ongoing support post-launch of the DHA program by troubleshooting issues reported by learners or instructors.
Operations Team Trainer
Amwell
Boston, MA
03.2022 - 11.2023
- Responsible for onboarding and training new agents as well as up-training existing NOC agents.
- Utilized authoring tool Articulate 360 to design and develop an e-learning NOC Training module assigned to agents via Amwell Academy.
- Implemented virtual training utilizing a variety of instructional techniques such as shadowing, simulations and live discussions to present information.
- Subject-matter Expert on NOC Workflows, ensuring the accuracy of content being delivered to trainees.
- Collaborated with NOC Team Leads to create and maintain workflows within our online knowledge base, Guru.
- Maintained up-to-date records of trainee progress and provided regular updates to the management team.
Network Operations Center Specialist
Amwell
Boston, Massachusetts
11.2018 - 03.2022
- Operated the 24/7 NOC Pharmacy hotline which resolves post-visit prescription issues.
- Assisted AMG Providers with troubleshooting issues and administrative needs via Phone and live chat.
- Monitored the online provider waiting rooms, chatting and transferring patients as needed.
- Worked as a member of the Clinical Operations sub-team to manage various programs and achieve established objectives.
Education
MBA in Healthcare Management -
Northeastern University
Boston, MA11-2023
Bachelor’s Degree in Health Sciences -
Boston University
Boston, MA08.2018
Certification
- Knowledge Centered Services (KCS)
Timeline
Learning Experience Designer
Amwell
11.2023 - Current
Operations Team Trainer
Amwell
03.2022 - 11.2023
Network Operations Center Specialist
Amwell
11.2018 - 03.2022
MBA in Healthcare Management -
Northeastern University
Bachelor’s Degree in Health Sciences -
Boston University