Jehimy Espinoza
Little Elm,TX
Summary
Adept at elevating guest experiences through exceptional service and a strong work ethic, I honed my skills at Nate’s Seafood and Steakhouse, mastering multitasking in high-volume settings. My proficiency in cash handling and foreign language enhances customer engagement, contributing to significant satisfaction levels.
Overview
8
8
years of professional experience
Work History
Server
Nate’s Seafood and Steakhouse
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server Trainer/server
Luckys Cafe
10.2022 - 10.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Dots Hop House and Courtyard
03.2021 - 11.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained thorough menu knowledge which included over 100 craft beer selection to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
Joe Leo Tex Mex
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Levy Restaurants-American Airlines Center Dallas
12.2017 - 02.2020
- Served appetizers, delivered entrees, and refilled beverages for in the Patron VIP Lounge for season pass holders .
- Set up banquet tables and chairs based on special event requirements.
- Maintained flexible work schedule to meet stadium needs for Stars and Mavs games .
- Worked special events including Concerts and private events .
Server
Truck Yard-Dallas
05.2016 - 11.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Of Art Biology - Biology
Richland College
Dallas, TXSkills
- Cash Handling
- Guest Engagement
- High-volume dining
- Food safety understanding
- Sales Techniques
- Beverage Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Nate’s Seafood and Steakhouse
11.2023 - Current
Server Trainer/server
Luckys Cafe
10.2022 - 10.2023
Server/Bartender
Joe Leo Tex Mex
06.2021 - 09.2022
Server
Dots Hop House and Courtyard
03.2021 - 11.2022
Server
Levy Restaurants-American Airlines Center Dallas
12.2017 - 02.2020
Server
Truck Yard-Dallas
05.2016 - 11.2019
Associate Of Art Biology - Biology
Richland College
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