JEHNAI AIKEN

Full-time, Series: 0301

• Collaborates closely with Human Resources to coordinate onboarding of employees and contractors, and the completion of job announcements
• Prepare procurement requests, assist with market research, cost analysis and maintain procurement / contracting records
• Automate office operations by managing internal and external customer correspondence, record tracking and data communications.
• Review and maintain service line manning files to assist with accuracy of personnel
• Set interview schedule, assist with selection of interview panel, and serve as panelist when needed
• Led project that reduced overdue SOPs by 35% within the first week of assignment
• Support senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
• Schedule appointments, meetings and events for management staff

Key Accomplishments:

• Created Resource Management Committee cheat sheet to improve efficiency questionnaire requirements within AO department
• Document Manager - Manage documentation, spearheading a project that resolved overdue SOPs and Center Memorandums, achieving a 20% reduction in the suspense list within first two weeks

Full-time

• Operated as a Secondary school counselor for at-risk 6th to 12th graders in an alternative education environment
• Served as the liaison between Peak Academy enrollees and Fulton Virtual School, ensuring students were on track with class assignments
• I-Ready Administrator – administered reading and math tests to identify students’ current academic levels
• Created lesson plans and instructed six classes daily for student mastery with improving study and social skills - highlighting clear learning objectives and outcomes
• Demonstrated working knowledge of technology to enhance students’ learning experiences, creating an environment of inclusion for those with special accommodations

Key Accomplishments:

• Provided staff training to 3 campuses covering company-wide assessment tool
• Created schoolwide entrepreneurship and mock interview activity/project, to expose, encourage and motivate students to seek post-secondary opportunities
• Participated on and provided consultation to the Disciplinary Review Board of Manifestation Evaluations
  

Full-time

• Evaluated transcripts/credits to ensure students were on track toward high school graduation and college admission
• Served as a Secondary School Counselor, for over 480 students in a military-themed, project-based learning environment
• Multi-tiered System of Support (MTSS) team member; communicated and collaborated with team to develop plans for students requiring emotional, social, and academic intervention, as well as attendance review
• Communicated with parents/ guardians regarding academic performance impacted by attendance and/or truancy, facilitating parent-multi-teacher conferences

Key Accomplishments:

• Oversaw the English Language Learner (ELL) classroom startup, conducted lessons when intervention was required, and administer tests as needed
• Designed and analyzed an online poll for students to evaluate the school counseling program and school climate
• Recommended and implemented ways to provide greater exposure to college and career readiness – college fairs, practicum/internships; facilitated 6 college presentations

Full-time; Series: 0303 / GS6

• Provided HR administrative assistance to 4 C-level executives and their departments
• Maintained staff calendars, set appointments with clients and planned daily office events.
• Served in a Sponsor capacity for the Personal Identity Verification (PIV) Program. Assisted with the authentication of staff by identity proofing applicants, collecting and verifying personally identifiable information (PII), and forwarding the request to the security department
• Primary Records Liaison - created and updated physical records to digital files
• Entered and verified timekeeping data for 81 staff members.
• Talent Management System (TMS) Administrator; oversaw training and development profiles/records and course registrations for 41 employees

Key Accomplishments:

• Advised and implemented a process to streamline and better support newly onboarded staff to increase in-processing efficiency
• Vetted 50 applicant resumes for potential advancement as a Program Support Assistant, and assisted with onboarding process of Environmental Services staff

• Sr. Credit Lending Specialist II, Sept 2018 to Jul 2019 (Full-time)

- Observed all regulatory, compliance & security policies and procedures to keep data safeguarded; 100% regulatory adherence
- Assisted in special project; manually captured 8 consumer credit card applications during system interruption
- Approved a combination of $300K+ in credit and credit line increases

• Dispute Resolution Specialist II, Feb 2017 to April 2018 (full-time)

- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis
- Worked with team members and leadership to identify and develop process improvements

Key Accomplishments:
- Awarded Perfect [Customer] Survey Award in July 2017 and Most Valuable [Team] Player Award in October 2017

• Supply Specialist (Staff Sergeant), Feb 2015 to Feb 2016

- Coordinated a large-scale recall of advanced combat helmets, streamlining the shipment process and successfully reclaiming $86.6K worth of excess equipment

- Represented the section in high-level discussions, providing insights to senior staff on material concerns and inventory levels crucial for wartime and humanitarian mission preparedness

• Postal Specialist, Jan 2013 to Feb 2015

- Oversaw scheduling logistics by maintaining a comprehensive calendar for inbound and outbound personnel appointments, ensuring smooth transitions and optimal resource allocation

- Led weekend duty team of 4 members, setting task schedules

and clearly communicating Post Master-driven expectations, ensuring timely completion and adherence to standards

- Revamped the final disposition program by introducing an Excel-based tracking system for returned mail, achieving a 20-hour monthly reduction in processing time

- Managed a $5K supply program, leveraging an automated database for inventory tracking, resulting in 19 hours of manpower savings annually

• Supply Specialist (A1C), Dec 2009 to Jan 2013

- Administered delinquent document resolution, proactively addressing and rectifying erroneous and delayed transaction/shipment requests on a daily basis

Key Accomplishments:

- Piloted a 30-day old mail recovery program, coordinating outreach to 105 members and delivering 400 parcels, culminating in a cost savings of $10K in potential returns

- Led after-hours support, independently researched and recovered a high-priority asset - averting a potential $225K loss