Jehnelle guzman
Webster,United States
Summary
Organized and Dependable. Successful at multitasking if necessary, always willing to take on added responsibilities. Positive attitude. Focused and on time.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Hazmat Specialist
Amazon
Westborough, MA
11.2023 - Current
- Assessed hazardous materials and determined appropriate containment methods.
- Conducted site visits to assess environmental conditions and safety protocols.
- Provided technical guidance on hazardous material management regulations, policies, and procedures.
- Train managers and associates
- Maintained records of hazardous material inventories and disposal activities.
Distribution Associate
Amazon
Westborough, MA
10.2021 - Current
- Verified stock levels and identified discrepancies in inventory counts.
- Organized and distributed merchandise to designated areas within the warehouse.
- Received, inspected, and recorded incoming shipments of materials and supplies.
- Managed customer orders by selecting appropriate products from inventory for shipment.
- Monitored and maintained accurate records of all outbound shipments using shipping software systems.
- Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
- Participated in monthly meetings with management staff to discuss performance metrics related to order fulfillment activities.
- Tracked merchandise movements using RF scanners.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared work orders, bills of lading or shipping orders to route materials.
Customer Service Representative
Spectrum
Worcester, MA
06.2023 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Direct Support Professional
Seven Hills Community Service
Worcester, MA
01.2015 - 01.2021
- Provide ongoing direct support to five patients, uncle assistance with daily grooming, personal hygiene and toileting
- Working with patients to develop a healthy menu, choosing meals and snacks thay conform to dietary guidelines and restrictions
- Assisting patients in maintaining independence within safe boundaries, transporting patients to health care appointments and running errands
- Administrator medications in accordance with directors
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Maintained clean and well-organized environment for client happiness and safety.
- Used approved crisis intervention techniques in emergency situations.
- Monitored client's well-being, safety and comfort under physician direction.
Manufacturing Operator
UPS
Worcester, MA
01.2018 - 10.2019
- Manufacturing
- Manage the flow of each pallet to ensure the group is able to produce the quality product
- Inspect inventory, Assemble multiple pieces
- Receiving and processing warehouse stock products, Completes shipments by processing and loading orders
- Maintained accurate records of production output and quality inspections.
- Performed daily maintenance on machines, including cleaning and lubrication.
- Ensured all safety protocols were followed at all times during operation of machinery.
- Loaded raw materials into hoppers for processing by the machines.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Verified that all necessary supplies were stocked for uninterrupted production flow.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to warehouse.
Education
Associate of Science - Finance
Anna Maria College
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Communication
- Good team player
- Honest and Reliable
- Highly Organized
- Data Collection
- Complaint Resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Technical Support
- Travel Planning
- Team Development
- Positive and Professional
- Multi-Task Management
- Critical Thinking
Languages
Timeline
Hazmat Specialist
Amazon
11.2023 - Current
Customer Service Representative
Spectrum
06.2023 - 10.2023
Distribution Associate
Amazon
10.2021 - Current
Manufacturing Operator
UPS
01.2018 - 10.2019
Direct Support Professional
Seven Hills Community Service
01.2015 - 01.2021
Associate of Science - Finance
Anna Maria College
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