Jehosafat E. Carro
Arcadia,CA
Summary
Dynamic Security Director with over 8 years of experience in department administration, team leadership, and the development of comprehensive security strategies. Expertise in behavioral assessments and screening techniques ensures alignment with company needs while fostering a safe environment. Proven ability to diffuse conflicts and train security personnel to uphold the highest standards of safety and professionalism. Committed to strategic planning and delivering impactful results, adept at managing multiple priorities with a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Security Field Supervisor
Allied Universal Security Services - Ontario Branch
Ontario, CA
12.2025 - Current
- Supervised daily operations ensuring compliance with security protocols and procedures.
- Conducted regular site assessments to identify vulnerabilities and recommend corrective actions.
- Trained and mentored junior security staff, enhancing team performance and service quality.
- Developed and implemented standard operating procedures improving response times to incidents.
- Analyzed incident reports to identify trends, informing strategic security improvements.
- Elevated client satisfaction levels by consistently meeting or exceeding service expectations through diligent oversight of assigned sites.
- Improved overall security by conducting regular site assessments and implementing necessary protocols.
Client Manager
GardaWorld Security
Burbank, California
02.2025 - 09.2025
- Managed client relationships to ensure satisfaction and retention.
- Facilitated communication between clients and internal teams.
- Developed strategies to address client needs and concerns.
- Analyzed client feedback to improve service offerings.
- Identified needs of customers promptly and efficiently.
- Implemented payroll reconciliation tools to improve report accuracy.
- Analyzed discrepancies between the payroll system and financial records to identify potential issues or errors.
- Processed invoices, credit memos and purchase orders accurately.
Security Director - Sunset Studios Hollywood
Allied Universal Security Services
Los Angeles, CA
05.2024 - 02.2025
- Developed and implemented studio policies, procedures, and protocols.
- Managed all aspects of the studio's daily operations including staff scheduling, budgeting, and client relations.
- Conducted training sessions on security awareness for staff members.
- Monitored access control systems, CCTV cameras, alarms, fire safety systems, and other related equipment.
- Investigated incidents of theft or vandalism and took appropriate action in accordance with company policy.
- Evaluated potential threats to the organization's physical assets and personnel safety.
- Coordinated emergency response activities in case of natural disasters or other emergencies.
- Managed a team of security officers responsible for patrolling property grounds.
- Liaised with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
- Monitored the performance of staff members to ensure quality standards were met or exceeded.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Implemented safety measures within the studio environment according to industry regulations.
Security Operations Manager
Allied Universal Security Services - Ontario Branch
Los Angeles, CA
06.2023 - 06.2024
- Developed and maintained security policies, procedures, and standards to ensure compliance with applicable regulations.
- Provided technical guidance on security issues to other departments within the organization.
- Assisted with the development of budgets for information technology projects related to security operations.
- Developed and implemented recruiting strategies to identify top talent.
- Researched and maintained relationships with potential candidates through job boards, social media, and other sources.
- Conducted phone screens of qualified applicants and scheduled on-site interviews with hiring managers.
- Managed applicant tracking system to ensure accuracy of data entry.
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Participated in regular meetings with internal stakeholders to discuss current security trends, identified risk areas and proposed solutions.
- Assisted in developing strategies for enhancing data protection standards within the organization's environment.
Security Portfolio Manager
Allied Universal - Ontario Branch
Chino , CALIFORNIA
06.2021 - 06.2023
- Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
- Evaluated risk, gauged relative valuations and identified threats.
- Built and presented investment proposals for clients.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed long-term rapport with clients to cultivate loyalty.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Provided timely and accurate delivery of client communications.
- Exhibited deep knowledge of products, establishing trust and respect.
- Valued for input on general operational decisions, goal setting, staff planning and policy development.
- Developed and tracked key performance indicators within client services department.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders on quality audits.
Security Director
Arcadia Methodist Hospital
Arcadia, CA
05.2019 - 05.2021
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Maintained team compliance with professionalism guidelines and security team standards.
- Completed investigations of security incidents and wrote reports for permanent record.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Developed and implemented training methods to promote improved officer performance.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Monitored and authorized employee and guest access to guard against theft.
- Held routine and surprise drills to keep help security team members practice response plans.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Developed standardized training procedures for departmental inspections.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Worked closely with IT department to ensure all information on computers and networks was completely secure.
- Chaired safety committees to devise strategic plans and share best practices.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Conducted weekly EOC rounds with the department leaders
- prepared security assessments in preparations and to be in compliance with CDPH and OSHEA.
- Conducted fire drill safety education to the hospital.
- Conducted active shooter drills.
- Took the role of Security Director in an event or External or Internal triage disaster also known as Hospital Incident Command Center.
- Recorded required data for incident reports and files.
Account Manager
Allied Universal Security
Arcadia, Ca
10.2017 - 05.2019
- Supervise the day to day security operations of an assigned client site
- Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
- Ensure the client site is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Additional Responsibilities
- Ensure all required reporting and contract compliance requirements are met
- Assure regular communication of issues or program with Client
- Handle any escalated security issues or emergency situations appropriately
- Other management responsibilities as determined by leadership
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
- Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled overtime
- Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Education
High School Diploma -
Pasadena High School
Pasadena, CA6 2008
BBA - Health Administration
University of Phoenix
Tempe, AZ2 2026
Skills
- CCTV experience
- Safety and security procedures
- Security team leadership
- Staff assessments
- Company risk mitigation
- Security resource management
- Security officer training
- Emergency Response
- Training management
- Report writing
- Work ethic
- Team building
- MS Office
- AllScripts
- Excel
- Decon team Certified
- MAB (Work Place Violence) Certification
- Fire Drill Instructor
- Covid Safety Instructor
- Schedule oversight
- Spanish fluent speaker and writer
- Patrol supervision
- CCTV monitoring
- Fire safety
- Staff training and development
- Identity and Access management
- Threat intelligence analysis
- Incident response management
- Vulnerability assessment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Security Field Supervisor
Allied Universal Security Services - Ontario Branch
12.2025 - Current
Client Manager
GardaWorld Security
02.2025 - 09.2025
Security Director - Sunset Studios Hollywood
Allied Universal Security Services
05.2024 - 02.2025
Security Operations Manager
Allied Universal Security Services - Ontario Branch
06.2023 - 06.2024
Security Portfolio Manager
Allied Universal - Ontario Branch
06.2021 - 06.2023
Security Director
Arcadia Methodist Hospital
05.2019 - 05.2021
Account Manager
Allied Universal Security
10.2017 - 05.2019
BBA - Health Administration
University of Phoenix
High School Diploma -
Pasadena High School
Personal Information
Ability to work effectively under time pressure for long and extended hours, able to multitask. Diligence and dedication to work, good memory and an eye for details. A friendly, cheerful, and polite attitude, Ability to understand different kinds of personalities and has a great sensitivity to the needs of others as well.
Interests
Jehosafat develops /maintains operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff. Manages uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists. Takes a proactive role in communicating with the client and meeting their needs; meet with directors/managers regularly and listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction with a valid guard card/license, as required in the state for which you are applying Capably utilizing WinTeam for scheduling and billing, and to produce reports (such as scheduling activity, invoice aging by tiers, training summary and training detail reports) that require interpretation and action for effective business management enforce in Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
Education and Training
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