Jehosafat E. Carro
Arcadia,CA
Summary
Strategic Security Director with 9 years of experience in department administration and team leadership. Expertise in behavioral assessments, conflict resolution, and security planning. Skilled in training teams to uphold high safety standards and managing client relationships to align security objectives with corporate goals. Demonstrates strong organizational skills and ability to prioritize multiple tasks while maintaining integrity and professionalism.
Overview
8
8
years of professional experience
Work History
Client Manager
GardaWorld Security
Burbank, California
02.2025 - 09.2025
- Managed client relationships to ensure satisfaction and retention.
- Facilitated communication between clients and internal teams.
- Developed strategies to address client needs and concerns.
- Analyzed client feedback to improve service offerings.
- Identified needs of customers promptly and efficiently.
- Implemented payroll reconciliation tools to improve report accuracy.
- Analyzed discrepancies between the payroll system and financial records to identify potential issues or errors.
- Processed invoices, credit memos and purchase orders accurately.
Security Director
Allied Universal Security Services
Los Angeles, CA
05.2024 - 02.2025
- Monitored access control systems, CCTV cameras, alarms, fire safety systems, and other related equipment.
- Evaluated potential threats to the organization's physical assets and personnel safety.
- Conducted security awareness training sessions to enhance staff knowledge and preparedness.
- Coordinated emergency response activities in case of natural disasters or other emergencies.
- Managed a team of security officers responsible for patrolling property grounds.
- Evaluated potential threats to the organization's physical assets and personnel safety, informing risk mitigation strategies.
- Coordinated emergency response activities for natural disasters and other emergencies, ensuring readiness and safety.
- Developed and implemented studio policies, procedures, and protocols.
- Conducted regular meetings with staff members to discuss progress towards goals.
Security Operations Manager
Allied Universal Security Services
Los Angeles, CA
06.2023 - 06.2024
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Advised other departments on security issues, enhancing overall organizational compliance and risk management.
- Supported budget development for information technology projects, ensuring alignment with security operations needs.
- Assisted with the development of budgets for information technology projects related to security operations.
- Developed and implemented recruiting strategies to identify top talent.
- Researched and maintained relationships with potential candidates through job boards, social media, and other sources.
- Engaged with internal stakeholders to discuss security trends, identify risk areas, and recommend actionable solutions.
- Managed applicant tracking system to ensure accuracy of data entry.
Security Portfolio Manager
Allied Universal Security Services
Chino , CALIFORNIA
06.2021 - 06.2023
- Engaged clients regularly to analyze market trends, recommend portfolio adjustments, and review performance details.
- Evaluated risk, gauged relative valuations and identified threats.
- Built and presented investment proposals for clients.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Cultivated long-term client relationships, enhancing loyalty and trust.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Provided timely and accurate delivery of client communications.
- Exhibited deep knowledge of products, establishing trust and respect.
- Valued for input on general operational decisions, goal setting, staff planning and policy development.
- Developed and tracked key performance indicators within client services department.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Implemented quality assurance practices that contributed to positive client experiences.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
Security Director
Arcadia Methodist Hospital
Arcadia, CA
10.2017 - 05.2021
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Maintained team compliance with professionalism guidelines and security team standards.
- Completed investigations of security incidents and wrote reports for permanent record.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Developed training methods that improved officer performance and adherence to safety standards.
- Implemented security protocols that prohibited trespassing, enhancing overall safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Assessed security risks and developed actionable solutions to strengthen security measures presented to management.
- Held routine and surprise drills to help security team members practice response plans.
- Developed standardized training procedures for departmental inspections.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Worked closely with IT department to ensure all information on computers and networks was completely secure.
- Chaired safety committees to devise strategic plans and share best practices.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- prepared security assessments in preparations and to be in compliance with CDPH and OSHEA.
- Educated staff on fire drill procedures at the hospital.
- Facilitated active shooter response drills for security personnel.
- Acted as Security Director during events and triage disasters at the Hospital Incident Command Center.
Education
High School Diploma -
Pasadena High School
Pasadena, CABBA - Health Administration
University of Phoenix
Tempe, AZSkills
- Project management
- Security procedures
- Risk mitigation
- Security resource management
- CCTV operations
- Security officer training
- Training coordination
- Report documentation
- Schedule oversight
- MS Office
- Excel
- AllScripts
- Team building
- Crisis communication
- Staff assessments
- Work ethic
Languages
- English
- Spanish
Timeline
Client Manager
GardaWorld Security
02.2025 - 09.2025
Security Director
Allied Universal Security Services
05.2024 - 02.2025
Security Operations Manager
Allied Universal Security Services
06.2023 - 06.2024
Security Portfolio Manager
Allied Universal Security Services
06.2021 - 06.2023
Security Director
Arcadia Methodist Hospital
10.2017 - 05.2021
High School Diploma -
Pasadena High School
BBA - Health Administration
University of Phoenix