Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jehovacy Metcalfe

Fairfield,CA

Summary

Versatile professional with experience in administrative support, technical problem-

solving, and customer service across diverse industries. Skilled in managing schedules,

coordinating projects, and utilizing software like Microsoft Office Suite. Bilingual in

Spanish and English, with a proven ability to adapt to new environments and

technologies. Committed to delivering high-quality work and maintaining strong

organizational standards.

Overview

16
16
years of professional experience

Work History

Environmental Services Technician

Paradise Valley Estates
Fairfield, CA
06.2021 - Current
  • Mixed and stored chemical cleaners, following strict safety protocols and guidelines.
  • Operated industrial cleaning equipment, including buffers and vacuums, to maintain.
  • Cleanliness standards.
  • Performed daily cleaning tasks to provide a hygienic and organized environment for residents.

Driver Helper

UPS
Cordelia, CA
11.2020 - 01.2021
  • Verified the accuracy of deliveries and ensured the proper handling of packages.
  • Operated scanning equipment to track shipments and maintain records.
  • Assisted customers with inquiries about delivery services, ensuring a positive experience.

Front Desk Receptionist

Binswanger
Lima, Peru
01.2019 - 05.2019
  • Scheduled appointments and coordinated visitor access with staff.
  • Handled incoming calls, and managed mail and package distribution.
  • Provided information on company policies, and resolved visitor inquiries.

Business Support Specialist

Vidrieria Multiacabados S.AC
Lima, Peru
12.2017 - 12.2018
  • Managed incoming emails and phone calls from customers seeking assistance with their orders or inquiries about products and services offered by the organization.
  • Provided administrative support to the management team, including document preparation and filing.
  • Budget preparation.
  • Cashier activities.
  • Managed incoming emails and phone calls from customers seeking assistance with their orders or inquiries about products and services offered by the organization.

Executive Administrative Assistant

Indelma C.A
Maracay, Venezuela
03.2015 - 09.2017
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Made travel arrangements for employee trips and conferences.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.

Executive Administrative Assistant

Medika Diagnostika C.A
Maracay, Venezuela
01.2013 - 05.2015
  • Coordinated multiple schedules using online calendaring system.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Medical Terminology.

Business Support Executive

100% Pisos
Maracay, Venezuela
01.2010 - 05.2012
  • Supported organizational branding across websites and social media platforms.
  • Prepared budgets and tracked expenses related to specific projects or initiatives.
  • Greeted guests and vendors to assist in navigating space.
  • Resolved customer queries in a timely manner through phone or email communication.

Customer Service Representative

PRC 333 C.A Movistar
Caracas, Venezuela
05.2009 - 03.2010
  • Resolved customer complaints promptly and efficiently.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Recognized by management for providing exceptional customer service.

Education

Associate Degree - Industrial Management Technology

College IUNICS
Venezuela
11-2016

Skills

  • Industrial Cleaning Equipment Operation
  • Chemical Safety Procedures
  • Spanish-English Communication
  • Document Management Systems
  • Administrative Support

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Environmental Services Technician

Paradise Valley Estates
06.2021 - Current

Driver Helper

UPS
11.2020 - 01.2021

Front Desk Receptionist

Binswanger
01.2019 - 05.2019

Business Support Specialist

Vidrieria Multiacabados S.AC
12.2017 - 12.2018

Executive Administrative Assistant

Indelma C.A
03.2015 - 09.2017

Executive Administrative Assistant

Medika Diagnostika C.A
01.2013 - 05.2015

Business Support Executive

100% Pisos
01.2010 - 05.2012

Customer Service Representative

PRC 333 C.A Movistar
05.2009 - 03.2010

Associate Degree - Industrial Management Technology

College IUNICS

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Jehovacy Metcalfe