Jehu PIERRE

• Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
• Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
• Responsibilities:
  · Provide high level of customer service
  · Provide phone and deskside support to end users across the site
  · Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
  · Take ownership of issue\request through resolution or escalation
  · Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
  · Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
  
  Additional Responsibilities:
  · Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
  · Ensure that work is carried out within agreed Service Levels. (SLA's)
  · Client on-boarding, transfers, and off-boarding efforts
  · Maintain high level of accuracy of AMDB
  · Availability during weekend and after hours as per rotational roster
  · Finish Projects (asset refresh etc) in a timely manner
  · Work on IMACDs and off hours move requests
  · Work with the team lead to make the team lead successful and be a great team player
  · Help users facing issues with Mobile Devices
  · Show urgency in helping C – suite users and provide exceptional service

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by consistently providing friendly and efficient service.
• Operated register to process payments and collect cash payment for order totals.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Greeted customers at drive-thru and took food orders.
• Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
• Became familiar with products to answer questions and make suggestions.
• Assisted other team members to achieve goals.

• Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
• Promoted a positive workplace culture through proactive collaboration with colleagues on various projects or initiatives within the restaurant setting.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Observed customer purchases in line and differentiated between standard portions.

• Set up and configure servers and NAS Server for Elections Project, GTRA Project, Environment Project...troubleshoot technical issues, conduct inspections, and handle hardware upgrades.
  • Monitoring tools track system performance, and documentation keeps records of tasks and changes
  • Troubleshoots and identify and correct problems end to end, and Network wide.
  • Collaborating with software and network engineering teams on cybersecurity and network efficiency.
  • Manage 3 Sub-Office in Remote via TeamViewer and migrate on Microsoft Intune all users in these 3 sub-offices out of the offices
  • Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
  • Support other office (Fort-Liberté, Ouanaminthe)
  • Network and Configuration and installation of routers, PC / Laptop repair, Printer Network configuration, Network security update and IT equipment
  • Documenting processes and keeping event logs.
  • Management of OneICTBox (MERAKI of Jeremie UNDP, MERAKI of Pinchinat and Cayes Office UNDP) Follow-up with Cisco-Meraki Support in the event of a problem with the equipment.
  • Advising on the procurement of new data center equipment.
  • Provide technical assistance with computer hardware and software.
  • Resolve issues for STAFF via phone, chat or remotely.
  • Set up new computers and devices such as printers, scanners, etc.
  • Perform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain, migrate computer to Microsoft Intune, Track customer issues and resolutions. Documenting, tracking, and monitoring problems to ensure timely resolution. Providing feedback to supervisors on unusual matters and proposing. Following standard procedures to resolve queries and escalating complex issues to more experienced tech support specialists.
  • Manage high volume of telephone calls, email, and other communication support requests while maintaining a high level of support.
  • Follow-ups with internet providers and supplier reviews
  • Follow-ups with communication providers (Natcom / Digicel) on staff communication plans and packages
  • Monitor the Meraki system from the following offices: Musseau (Port- au-Prince), Pinchinat (Pétion-Ville), and Jeremie.

• Onboarding, Migration 3 Sub-Office on Microsoft Intune, and other users out of the offices.
• Monitoring tools track system performance, and documentation keeps records of tasks and changes.
• Troubleshoots and identify and correct problems end to end, and Network wide.
• Network and Configuration and installation of routers, PC / Laptop repair, Printer Network configuration, Network security update and IT equipment.
• Management of OneICTBox (MERAKI) Follow-up with Cisco-Meraki Support in the event of a problem with the equipment.
• Collaborating with software and network engineering teams on cybersecurity and network efficiency.
• Provide technical assistance with computer hardware and software.
• Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
• Advising on the procurement of new data center equipment.
• Resolve issues for STAFF via phone, chat or remotely.
• Perform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain, migrate computer to Microsoft Intune, Track customer issues and resolutions. Documenting, tracking, and monitoring problems to ensure timely resolution. Providing feedback to supervisors on unusual matters and proposing. Following standard procedures to resolve queries and escalating complex issues to more experienced tech support specialists.
• Manage high volume of telephone calls, email, and other communication support requests while maintaining a high level of support.
• Follow-ups with internet providers and supplier reviews
• Follow-ups with communication providers (Natcom / Digicel) on staff communication plans and packages
• Monitor the Meraki system from the following offices: Musseau (Port- au-Prince), Pinchinat (Petion-Ville), and Jeremie.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Manage more than 15 vehicles by day to assist project and staff.

• Developed emergency response procedures for various scenarios including natural disasters or violent disturbances, ensuring preparedness throughout the organization.
• Served as administrative liaison between warden, resident population and staff in matters of litigation against institution and staff.
• Established strong relationships with community organizations to provide support for reintegration initiatives upon inmate release.
• Maintained a safe environment for inmates and staff through diligent monitoring and effective communication.
• Prepared reports, position papers, legal documents and correspondence.
• Liaised between warden and law enforcement agencies and prosecutor's office in investigative matters related to inmates or staff.

• Kept clients informed about progress on their consignments, delivering timely updates as appropriate.
• Maintained high levels of accuracy when recording bids, ensuring reliable results for both sellers and buyers.
• Cultivated positive relationships with bidders, fostering loyalty while promoting future attendance at events organized by the company or its affiliates.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Provided information about available products and services, membership details, and purchase advantages.
• Set up appointments with interested customers according to schedule availability.
• Collaborated closely with the auction team to ensure seamless coordination of onsite logistics and operations.
• Enhanced communication efficiency by accurately relaying bid information to auctioneer and bidders.

• Network and Configuration of routers, Repair of PC / Laptops, Configuration of Printer Network, Network security update and IT equipment
• Purchase of IT equipment, technical support in purchase of equipment for repair, Laptops, Printer, and telephones for offices: BED from 9 departments and BEC from 142 municipalities
• Training for electoral supervisors in all municipalities, Monitoring and Evaluation Responsible for diagnosing & resolving hardware, software & end users' problems
• Develop the infrastructure and systems to meet the office needs
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet Involved in the rollout of software updates and patches
• Investigate specialist and complex IT support issues
• Configuring and managing backup & restore procedure
• Maintaining a wide range of computer hardware and software programs
• Identifying & reporting on the budgetary implications of IT projects and upgrades
• Provide secondary support for LAN administration.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Provide technical assistance with computer hardware and software.
• Resolve issues for STAFF via phone, chat or remotely.

• Set up new computers and devices such as printers, scanners, etc.
• Documenting, tracking, and monitoring problems to ensure timely resolution. Providing feedback to supervisors on unusual matters and proposing.
• Manage high volume of telephone calls, email, and other communication support requests while maintaining a high level of support.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.

• Network and Configuration of routers, Repair of PC / Laptops, Configuration of Printer Network, Network security update and IT equipment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Receive purchasing files and prepare receipt slips
• Follow-up, delivery, recharge card if needed
• Follow-up and maintenance of routine office work
• Deliver fuel vouchers
• Log Fuel Vouchers
• Receive vehicle logs and garage invoices
• Deliver food to SHODECOSA as requested

• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
• Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
• Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
• Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
• Performed monthly reconciliation of open purchasing orders.
• Used PO_localht to authorize and monitor purchase orders and consumables.
• Analyzed and reported on inventory levels to determine purchasing requirements.

• Implemented policies to reduce cost and eliminate waste.
• Devised and executed annual purchasing plans and contracts.
• Supported risk management initiatives by conducting thorough due diligence on potential suppliers before entering into agreements.
• Participated in industry conferences and networking events to stay current with best practices and market trends, applying gained knowledge towards procurement strategies.
• Conducted market research for better understanding of industry trends, influencing strategic purchasing decisions.
• Participated in regular vendor audits to ensure compliance with company standards and regulatory requirements.
• Reported on supply chain KPIs to verify compliance with established standards.
• Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
• Set up displays of merchandise to market new products to customers.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Implemented effective stock rotation strategies to minimize waste and maintain product freshness.

• Read work orders and received oral instructions to determine work assignments and material or equipment needs.
• Demonstrated exceptional attention to detail when handling fragile or high-value items during transportation processes, ensuring minimal damage occurrences.
• Delivered optimal results under pressure by efficiently managing multiple tasks simultaneously, prioritizing effectively according to business needs.
• Assisted in reducing inventory discrepancies with accurate tracking and reporting of materials moved within the warehouse.
• Weighed materials or products to record weight or other production data on tags or labels.