Jehud Jn Francois
Jacksonville,FL
Summary
Dynamic and results-oriented professional with a diverse background spanning healthcare, education, and technology. Excelled at Legend Senior Living by enhancing patient care and safety, and at Amazon.com Services LLC, by innovating teaching methods and mentoring new educators. Skilled in problem-solving and critical thinking, with a proven track record of improving outcomes and satisfaction through effective collaboration and adaptive learning strategies.
Offering strong foundation in educational methods and customer interaction, ready to thrive in learning-focused environment. Brings ability to quickly assimilate new information and apply it effectively, with skills in public speaking and group facilitation. Ready to use and develop these skills in Haz-Waste Coordinator (Level 3) role.Professional with strong background in learning and development, ready to elevate team performance and foster growth. Adept at designing engaging training programs, facilitating effective learning sessions, and utilizing innovative educational tools. Known for strong collaboration, adaptability, and delivering impactful results. Skills include curriculum development, instructional design, and effective communication.
Overview
4
4
years of professional experience
5
5
Certification
Work History
CNA Student
Legend Senior Living
11.2020 - 01.2021
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
- Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
- Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
Learning Ambassador
Amazon.com Services LLC
07.2022 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Pioneered recognition program for outstanding employee development achievements, motivating team to excel in their learning journeys.
- Enhanced interdepartmental communication skills through targeted workshops, improving project outcomes.
Computer Technician
Amteck
07.2020 - 07.2021
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Associate of Arts - Nursing Administration
Florida State College
Jacksonville, FL12-2025
MBA - Project Management
Coursera
Jacksonville, FL12-2024
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
- Feedback delivery
- Group and individual instruction
- Student engagement
- Study techniques
- Collaboration
- Problem-solving
- Time management
- Teamwork and collaboration
- Team player
- Attention to detail
- Decision-making
- Critical thinking
- Quality assessment
- Online learning platforms
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 300 rate per hour by introducing the safety technics for Pick tasks.
Certification
- Public Speaking Certification- Speechworks.
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Native or Bilingual
Timeline
Learning Ambassador
Amazon.com Services LLC
07.2022 - Current
CNA Student
Legend Senior Living
11.2020 - 01.2021
Computer Technician
Amteck
07.2020 - 07.2021
- Public Speaking Certification- Speechworks.
Associate of Arts - Nursing Administration
Florida State College
MBA - Project Management
Coursera
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