Jei'anni Sims
Los Angeles,CA
Summary
Knowledgeable, Dedicated and Multifaceted professional skillful in Communications and Customer Service. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. With over 10 years experience in healthcare communication and patient care. Possessing a deep understanding of the importance of maintaining professionalism, patience, privacy and efficiency while delivering high-quality care. Diligent problem-solver with resourceful approach to challenges and organized style paired with a successful track record of teamwork and customer service, I am committed to ensuring effective communication within interdisciplinary teams and delivering exceptional client experiences.
Overview
13
13
years of professional experience
Work History
Laboratory Assistant II
Kaiser Permanente
02.2022 - Current
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Responsible for obtaining blood samples from patients in an inpatient and outpatient setting, providing high quality customer service, adhering to HIPAA privacy practices, preserving the integrity of specimens.
- Supporting other laboratory functions also includes clerical functions such as answering telephone inquiries from other departments of the facility (i.e. Doctors and Nurses).
- Follow infection control and safety procedures; proper handwashing techniques, identity verification and hazardous precautions.
- Multitasking using various systems; EPIC, Cerner, KRMS, Microsoft applications etc.
- Participated in lab meetings and project presentations.
Laboratory Assistant II
Keck Medicine of USC
12.2021 - 02.2023
- Responsible for obtaining blood samples from patients, providing high quality customer service, patient care, adhering to HIPAA policies and procedures, preserving the integrity of specimens and proper transporting, processing and preparation of all samples
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Follow infection control and safety procedures; proper handwashing techniques, identity verification and hazardous precautions.
- Prepare blood collecting equipment, exercising proper order of draw, and safely storing and transporting specimens.
- Logging specimens through Cerner and utilizing Microsoft Applications.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Provided support and guidance to junior lab staff.
Certified Phlebotomy Technician
AMN Healthcare/Nursefinders
11.2018 - 11.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles for medical testing in a hospital setting
- Interacting and communicating with various departments, staff and patients
- Providing high quality customer service, support and patient care
- Follow infection control and safety procedures; proper handwashing techniques, identity verification and hazardous precautions
- Prepare blood collecting equipment, exercising proper order of draw, and safely storing and transporting specimens
- Logging specimens/EMR through EPIC, Meditech, Mobilab.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Laboratory Assistant II
Premise Health
06.2019 - 02.2021
- Administered Nasal and Oral Covid screenings; analyzed, documented and released data report results to company employees.
- Provided support and guidance to junior lab staff.
- Biometric Screening: Performing venipuncture or finger stick, blood pressure, height, and weight to measure cholesterol, glucose, triglycerides to provide health assessments and health improvement follow up counseling for cardiovascular disease.
- Processed patient specimens according to priority and documented results.
- Obtained samples for testing following standard protocols.
Certified Phlebotomy Technician
365 Healthcare Staffing Services
09.2018 - 02.2020
- Orchestrating Biometric screening events
- Fingersticks; performing Glucose and Cholesterol evaluations
- Individually evaluating levels with employees and educating about healthy eating habits, Cardiovascular diseases and prevention
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
Certified Nursing Assistant
LivingWell Home Care Inc
02.2016 - 09.2016
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisting with ADL's and quality of life measures.
- Proper repositioning and transferring patients via manual, standing or Hoyer lift with injuries or disabilities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Client Services Representative
Global Cardio Care
03.2013 - 07.2014
- EKG and Blood Pressure for Geriatric Patients
- Knowledge of Cardiac Illnesses, one on one consulting with patients about holistic health options.
- Booking appointments via EMR and Lytec
- Preparing Patients for cardiac treatment.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Call Center Representative
Enagic Global
05.2011 - 12.2012
- Assisting customers through inbound call center, sending emails, creating accounts for customers, assisting with web site issues, assisting with financing and commission checks.
- Processed debit and credit card and electronic check payments.
- Providing high quality customer care and support.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Communications
Long Beach City College
Long Beach, CA2019
Skills
- Project Management
- Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook)
- Call Center
- Public Speaking
- Strategy Implementation
- Verbal and Written Communication
- Data Analysis
- Customer Service
- Customer Relationship Management (CRM)
- Strong Analytical Skills
- Epic Systems
- Specimen Processing/Venipuncture
Google Project Management in progress
- Agile Methodologies
- Waterfall
- Cost Benefit Analysis
- Change Management
Timeline
Laboratory Assistant II
Kaiser Permanente
02.2022 - Current
Laboratory Assistant II
Keck Medicine of USC
12.2021 - 02.2023
Laboratory Assistant II
Premise Health
06.2019 - 02.2021
Certified Phlebotomy Technician
AMN Healthcare/Nursefinders
11.2018 - 11.2021
Certified Phlebotomy Technician
365 Healthcare Staffing Services
09.2018 - 02.2020
Certified Nursing Assistant
LivingWell Home Care Inc
02.2016 - 09.2016
Client Services Representative
Global Cardio Care
03.2013 - 07.2014
Call Center Representative
Enagic Global
05.2011 - 12.2012
Associate of Arts - Communications
Long Beach City College
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