Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JEIDA LANAE MCDONALD

New York,NY

Summary

Compassionate and detail-oriented healthcare professional with a strong background in patient care, asylum case support, HR assistance, and medical office coordination. Certified patient care assistant (PCA) recognized for effectively managing high-volume client services, optimizing operations, and providing culturally competent support to diverse communities. Expertise in balancing clinical, administrative, and HR responsibilities while nurturing positive relationships with patients, clients, and team members. Committed to enhancing patient experiences and contributing to the overall success of healthcare initiatives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Asylum Application Assistant

On Call Council
10.2023 - Current
  • Supported and registered 250+ clients daily at the Asylum Application Help Center (AAHC).
  • Conducted thorough client assessments, maintaining 100% accuracy in record updates.
  • Coordinated scheduling and documentation for asylum, TPS, and work authorization applications.
  • Drafted asylum applications with precise supporting evidence, strengthening case readiness.

Site Manager

Medrite
08.2023 - 10.2023
  • Directed daily site operations, ensuring efficient workflow and high patient satisfaction.
  • Supervised and coached staff, boosting team accountability and productivity.
  • Oversaw scheduling and payroll, ensuring compliance with organizational policies.
  • Collaborated with leadership to optimize resource allocation and operational improvements.

Substitute Teacher

Williamsburg Charter High School
07.2021 - 08.2023
  • Maintained accurate student attendance records while adhering to instructional requirements.
  • Prepared and delivered daily lessons using provided materials.
  • Maintained professional communication with parents to support student progress.

Front Desk/Receptionist & HR Assistant

I Security Resources
06.2018 - 03.2020
  • Greeted and directed visitors, answered phones, scheduled appointments, and maintained activity logs.
  • Processed new hire paperwork, including I-9 verification, background checks, and reference checks.
  • Organized resumes, job applications, and prepared new employee files.
  • Conducted new hire orientations and sexual harassment prevention training.
  • Maintained HR databases, employee records, and benefits documentation.
  • Coordinated job interviews and assisted in the hiring process.
  • Completed termination paperwork and ensured compliance with HR policies.

Education

Public Health Student - Coursework in Healthcare Systems, Patient Care, and Community Health

High School Diploma - undefined

Young Woman’s Leadership High School
New York, NY
06.2016

Skills

  • Patient care support
  • Administrative support and HR management
  • Proficient in customer support and safety procedures
  • Experienced in records management systems
  • Effective team leadership
  • Team collaboration
  • Attention to detail
  • Relationship building
  • Data entry
  • File and record keeping
  • Office administration
  • Organizational skills
  • Administrative duties
  • Records management

Certification

Patient Care Assistant (PCA) – Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Asylum Application Assistant

On Call Council
10.2023 - Current

Site Manager

Medrite
08.2023 - 10.2023

Substitute Teacher

Williamsburg Charter High School
07.2021 - 08.2023

Front Desk/Receptionist & HR Assistant

I Security Resources
06.2018 - 03.2020

High School Diploma - undefined

Young Woman’s Leadership High School

Public Health Student - Coursework in Healthcare Systems, Patient Care, and Community Health

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