Jeidy Brito
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Case Management - Team Lead/Lead Phlebotomist
CareGivers America
03.2017 - Current
- Managing more than 1000 Home Health Aides, Certified Nursing Assistants and Registered Nurses in the Greater Philadelphia Area
- Developing a long-term care plan that suits the patient's individual goals for 800+ participant and participants' families
- Track 500+ incoming Service Authorization forms for Agency for all types of Home Care Services
- Constant communication with Supports Coordination Agencies and Insurance companies regarding Participants Care
- Constant communications with participants assisting them with their individual Staffing needs
- Reporting Teamwork Statistics directly to office Management
- Fluent understand of HHA exchange and Matrix Care for all functions (Staffing, Reporting, Documenting, etc)
- Training both internal Staff (Case Management) and external Staff (HHA, CNA, and RN) on Caregivers Expectations and work protocol
- Special Experience with Pediatric Cases and Office of Developmental Services Program
- Understanding on how to run eligibility through the Promise Portal.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
Reservation Manager
U'Haul
04.2015 - 03.2017
- Answered customer telephone calls to schedule and update existing reservations for supply pick up
- Consulted with customers to evaluate needs and determine best options
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Worked fast paced to be able to handle multiple calls a day
- Consistently improved customer and employee satisfaction through expert resolution of conflicts, issues, and concerns
- Made the schedule, managed the team making sure our daily goals are reached.
Customer Service
CVS Pharmacy
06.2014 - 10.2014
- Processed cash withdrawals, deposits, and selected internal and external account payments
- Greeted every customer with a smile and inquired about store experience
- Efficiently rang up items and processed payments to keep customers flowing through check-out aisles
- Contacted customer service managers to handle pricing issues and complaints
- Assembled food orders while maintaining appropriate portion control.
Education
Community College of Philadelphia
Philadelphia, PAMariana Bracetti Academy Charter School
Philadelphia, PALicensed Phlebotomist - Phlebotomy
G.e.t.p.h.l.e.b.o.t.o.m.y
Philadelphia, PA08.2019
Skills
- Schedule Management
- Production Monitoring
- Performance Monitoring
- Regulatory Compliance
- Venipuncture
- Data Entry
- Blood collection techniques
- Medical Records Management
- Lab Reporting
- Butterfly Venipuncture
- Glucose Screening
- Phlebotomy Technician
- Paperwork Processing
Referrals
Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Case Management - Team Lead/Lead Phlebotomist
CareGivers America
03.2017 - Current
Reservation Manager
U'Haul
04.2015 - 03.2017
Customer Service
CVS Pharmacy
06.2014 - 10.2014
Community College of Philadelphia
Mariana Bracetti Academy Charter School
Licensed Phlebotomist - Phlebotomy
G.e.t.p.h.l.e.b.o.t.o.m.y
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