Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Jeidy Holguin

Collections Specialist
Paterson,New Jersey

Summary

Dynamic Collections Specialist with proven success at Valley National Bank, adept at negotiating repayment plans and reducing delinquency rates. Skilled in skip tracing and relationship building, I excel in delivering exceptional customer service while training new team members to enhance performance. Goal-oriented and committed to achieving results in high-pressure environments.


Overview

9
9
years of professional experience

Work History

Collections Specialist

Valley National Bank
07.2021 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.

Personal Banker

Valley National Bank
04.2019 - 07.2021
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Trained new personal bankers, elevating team performance and service quality.
  • Streamlined cash management processes through diligent tracking and reporting of ATM balances.

Teller

TD Bank
06.2018 - 12.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Universal Banker

Columbia Bank
04.2016 - 06.2018
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

Education

High School Diploma -

Mary Help of Christians Academy
North Haledon

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Skip tracing
  • Goal-oriented mindset
  • Issue investigation
  • Record keeping proficiency
  • New hire training
  • Active listening

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved reduction of delinquency by completing high balance accounts with accuracy and efficiency.
  • Maintained consistency with meeting quarterly department and individual goals.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Collections Specialist

Valley National Bank
07.2021 - Current

Personal Banker

Valley National Bank
04.2019 - 07.2021

Teller

TD Bank
06.2018 - 12.2018

Universal Banker

Columbia Bank
04.2016 - 06.2018

High School Diploma -

Mary Help of Christians Academy

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Jeidy HolguinCollections Specialist