JEIGHlan ROMAR
Port Arthur,TX
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
Work History
Assistant Manager
City Gear Clothing Store
Beaumont, TX
03.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided customer service to ensure guest satisfaction.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Recognized by the highest levels of senior management for my diligence, sharp analytic knowledge, and problem-solving skills.
Server/Entertainer
Bombshells Restaurant and Bar
01.2023 - Current
- Welcoming guests with an inviting personality throughout their visit with a 10-step action of service, upholding fabulous representation of the brand
- Accommodated patrons with the strong ability to educate and suggestively sell products when appropriate
- Uphold all regulations and standards concerning food safety, sanitation, and alcoholic beverage policies
- Recorded orders from guests accurately and swiftly to ensure satisfaction
- Communicated efficiently and as needed among colleges and supervisors
- Operated POS systems, performed accurate cash handling and recorded documents and data as needed
- Appointed with full confidence by managers to train new employees to perform to the company standard
Server
Twin Peaks Restaurant and Bar
01.2020 - 12.2022
- Created a hospitable environment for all guests with excellent representation of the brand
- Practiced all regulations and policies involving food safety, sanitation and TABC rules
- Consistently achieved or exceeded sales goals involving food, beverage and merchandise with sharp product knowledge
- Successfully built rapport with frequent patrons thus enhancing the guest experience
- Exhibited strong teamwork skills along with kitchen to secure guest satisfaction
- Maintained knowledge of the interests of the sports world to connect with patrons with enthusiasm
- Wrote accurate orders, printed checks, maintained records of transactions, and handled cash frequently
LTL Stocker
Lowe's Home Improvement
01.2017 - 12.2020
- Promptly received and unloaded various appliances, tools, and other home improvement inventory to designated areas on the sales floor and backroom
- Maintained a safe operating environment by implementing rules and avoiding all safety hazards, including organization and cleanliness
- Frequently assisted customers with orders, questions, and concerns about products and services offered
- Diligently collaborated with several departments within the store to achieve sales goals
- Utilized several forms of technology to cater to the needs of new and returning customers
- Exhibited high physical endurance throughout 8 hour shifts
Education
Some College (No Degree) -
Lamar State College
Port ArthurSkills
- Customer Experience Specialist
- Store Organization
- Sales Reporting
- Employee Supervision
- Loss Prevention
- Product Knowledge
- Operational Efficiency
- Problem Solving
- Team Leadership
- Client Relations
- Visual Merchandising
- Product Knowledge
- Adaptability
- Critical Thinking
- Empathy
References
- Randall Sonnier, (409) 673-8314, randall.sonnier@citygear.com
- Amanda Trevino, (713)-814-5845, amandatrevino@gmail.com
Timeline
Assistant Manager
City Gear Clothing Store
03.2024 - Current
Server/Entertainer
Bombshells Restaurant and Bar
01.2023 - Current
Server
Twin Peaks Restaurant and Bar
01.2020 - 12.2022
LTL Stocker
Lowe's Home Improvement
01.2017 - 12.2020
Some College (No Degree) -
Lamar State College
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