Jeilany Pomales

Providence,RI

Summary

Highly dependable and multifaceted. Dynamic professional with a proven track record at Autism Learning Partners. Excelling in customer service and problem-solving. Leveraged expertise in Microsoft Word and PowerPoint alongside exceptional teamwork abilities to enhance client satisfaction and operational efficiency. Demonstrated a commitment to excellence, achieving significant improvements in client progress and store performance. Diverse, self motivated and open to learning. Takes great pride in being punctual and reliable.

Overview

year of professional experience

Certification

Work History

Retail Sales Associates

Soleply LLC

10.2023 - Current

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Greeted customers and helped with product questions, selections, and purchases.
Answered questions about store policies and addressed customer concerns.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Behavior Technician

Autism Learning Partners, Downey CA

06.2023 - 10.2023

Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Enhanced client progress by implementing individualized behavior intervention plans.
Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Developed and implemented reinforcement systems to encourage positive behaviors.
Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Monitored client progress to provide continued guidance and consistent feedback to families.

Education

West Mecklenburg High School

Charlotte, NC

06.2022

Skills

Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Cash handling
Customer engagement
Reliability and punctuality
Store opening and closing

Flexible schedule
Product knowledge
Cash register operation
Professional appearance
Relationship building
Stocking and receiving
Store maintenance
Fluent in Spanish
Microsoft word
Microsoft power point

Certification

CPR certification

Languages

Spanish

Full Professional

Timeline