Summary
Overview
Work History
Education
Skills
Timeline
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Jeilauna Vongsouvan

Lawrenceville,GA

Summary

Proven track record of enhancing customer satisfaction at Glo Beauty Bar, adept in organization and verbal communication. Leveraged multitasking abilities to streamline processes, significantly improving client relations. Skilled in point of sale systems and fostering positive customer engagements, consistently achieving high service standards.

Overview

4
4
years of professional experience

Work History

Receptionist

Glo Beauty Bar
05.2020 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Seasonal Associate

Ross Dress for Less
10.2023 - 01.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Beauty Advisor

Target
04.2023 - 09.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Cashier

Burlington
04.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Hostess

The Juicy Crab
06.2022 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Task Associate

Children’s Place
05.2021 - 07.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Central Gwinnett High School
Lawrenceville, GA
05.2023

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Problem-solving abilities
  • Reliability
  • Critical Thinking
  • Dependability
  • Customer Satisfaction
  • Flexibility
  • Detail Oriented
  • Verbal Communication
  • Telephone Etiquette
  • Restock shelves
  • Greet visitors
  • Point of sale system
  • Communication Skills

Timeline

Seasonal Associate

Ross Dress for Less
10.2023 - 01.2024

Beauty Advisor

Target
04.2023 - 09.2023

Cashier

Burlington
04.2023 - 07.2023

Hostess

The Juicy Crab
06.2022 - 08.2022

Task Associate

Children’s Place
05.2021 - 07.2021

Receptionist

Glo Beauty Bar
05.2020 - 09.2024

Central Gwinnett High School

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Jeilauna Vongsouvan