I act as a primary Patient Care Coordinator by meeting/greeting patients, answer multiple phone lines, scheduling appointments , invoicing taking patients payments and assisting the team.
I develop strong relationships and ensure consistent delivery of an exceptional patient experience over the phone and in person.
Compliance with all established company and policies and procedures.
I monitor patient flow and adjust doctor/ assistants schedule as needed.
Ensure reporting is completed accurately and timely.
Triage phone calls for doctor and assistants.
I assist with billing patient procedures to various insurance companies.
I'm effective in multi-tasking in fast-paced environment.
I assist other team members when needed to offer the best customer experience possible.
I maintain accurate, confidential documentation of all patient interactions.
Keep track of and order supplies necessary for day to day functioning of the office.
Operations Area Administrator
Universal Leaf North America U.S. Incorporation
Nashville, NC
07.2019 - 11.2021
Controlling access to facilities by using employee, visitors and vender's badges and maintaining documentation.
Answering and forwarding telephone calls.
Send and receive information or document using computer, mail or a fax machine.
Oversee efficiency of operation processes.
Ensure compliance with company policies and regulations.
Managed database with details on transportation activates and accounts.
Cashier
La Placita
Rocky Mount, NC
08.2016 - 01.2018
Handling Money
Helping Customer with transaction
Greeting customers
Education
Southern Nash High School
Bailey, NC
06-2019
Some College (No Degree) -
Edgecombe Community College
Tarboro, NC
Skills
Bilingual (English/Spanish)
Multitasking/Good under pressure
Great public communication/ interaction
Staff safety regulations
Staff management
Willingness to learn
Working well in a team/Can work independently to complete task and easements