Jeilys Nieves
Beaver Meadows,PA
Summary
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Caring Occupational Therapy Assistant Student with versatility in adapting to diverse needs of clients, developing targeted treatment plans to support individual needs. I build personal confidence among clients suffering from varying disorders and social impairments. Systematic rehabilitation specialist with deliberate planning and thoughtful organization, developing benchmarks for individuals in occupational therapeutic environments.
Overview
10
10
years of professional experience
Work History
Registration Specialist
Health and Wellness Center /Lehigh Valley Network
2022.05
- As a teller provided excellent customer services
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Scheduled and registered appointments using Booker scheduling programs
- Completed registration paperwork, verifying accurate patient information
- Assisted in processing patient payments via cash, checks and credit cards
Teller
Santander Bank
2016.01 - 2021.11
- As a teller provided excellent customer service skills
- Cash handling services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Disbursed cash and checks accurately while maintaining security of cash drawers
Sales Representative / Customer Service
Hazleton Oil & Environmental / Recycling Business
2015.06 - 2015.10
- Serviced customers through telephone interaction and scheduled service pickups for customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 70% of issues
- Worked with cross-functional teams to facilitate swift resolution of escalated issues
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment
PPL Customer Care Rep
Corporation
2014.11 - 2015.04
- Serviced customers through telephone interaction, processed orders.
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Sales Associate
Shoe Department
2014.04 - 2014.09
- Cash handling, provided customer service in a sales environment.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
Sales Associate (Key Holder)
Payless Shoe Source
2013.11 - 2014.05
- Cash handling, closing and opening store
- Providing customer service in a sales environment.
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Built relationships with customers and community to promote long term business growth
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Solved customer challenges by offering relevant products and services
Store Associate
Bella Luna
2012.04 - 2013.10
- Cash handling as a cashier
- Maintenance of store
- Provided customer service in a food service environment.
- Increased sales and customer satisfaction through personalized servicing
- Located merchandise across various stores to address customer needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
Occupational Therapy Assistant Program -
Lackawanna College-Scranton
Scranton, PA12.2023
General Studies/Psychology -
Luzerne County Community College-Nanticoke, PA
Nanticoke, PA12.2013
Skills
- Bi-lingual (Spanish)
- Microsoft Word
- Microsoft Excel
- Epic HMR systems
- Problem-solving
- Time management
- Self-Motivated
- Active Listening
- Interpersonal Communication
- Critical Thinking
- Decision-Making
Statement
Current college student. A well diverse work history with experience in sales and customer interaction. Focused on providing excellent service and can fit into several roles in any environment.
Volunteer Experience
Commission on Economic Opportunity, Hazleton, PA, 18201, Food bank/helped Caseworkers. Aiding the community. Assisted the caseworkers in the office environment, making copies of client’s documents and tending the front desk.
References
Diobani Almonte, 570-846-9401 Travis Hill, 570-516-8071 Jaclin Valasek, 570-778-2061
Timeline
Registration Specialist
Health and Wellness Center /Lehigh Valley Network
2022.05
Teller
Santander Bank
2016.01 - 2021.11
Sales Representative / Customer Service
Hazleton Oil & Environmental / Recycling Business
2015.06 - 2015.10
PPL Customer Care Rep
Corporation
2014.11 - 2015.04
Sales Associate
Shoe Department
2014.04 - 2014.09
Sales Associate (Key Holder)
Payless Shoe Source
2013.11 - 2014.05
Store Associate
Bella Luna
2012.04 - 2013.10
Occupational Therapy Assistant Program -
Lackawanna College-Scranton
General Studies/Psychology -
Luzerne County Community College-Nanticoke, PA
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