Jeimi Argueta
Alexandria,VA
Summary
Experienced Customer Service fluent in English and Spanish language. Professional employee dedicated to providing excellent service to customers in all environments of work.
Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Also, very good at what I do and happy to learn new skills.
Overview
9
9
years of professional experience
Work History
Asbestos Abatement Worker
Potomac Abatement
12.2020 - Current
- Enhanced safety measures by implementing strict asbestos removal protocols and procedures.
- Improved project efficiency by developing and implementing detailed demolition plans.
- Actively participated in professional development opportunities, staying current on industry trends, technologies, and best practices using updated tools.
- Ensured compliance with environmental regulations by implementing proper waste disposal procedures.
- Utilized advanced machinery and equipment for precise building deconstruction, minimizing waste generation.
- Controlled environmental and health concerns such as asbestos, mold, lead and silica dust.
- Performed demolition work on existing structures.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Manager of Operations
Chipotle Restaurant
08.2018 - 11.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Cashier
Chipotle Restaurant
12.2016 - 11.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cashier
Sarku Japan
02.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Electrolyte
01.2015 - 10.2016
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long events.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Developed growing contacts networks to secure regular work.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
Education
High School Diploma -
Usulutan
El Salvador11.2012
Skills
- Customer Engagement
- Cash Handling
- Food handling
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Scheduling
- Follow-up skills
- Team Development
- Quality Control
- Coordination
- Data Entry
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Asbestos Abatement Worker
Potomac Abatement
12.2020 - Current
Manager of Operations
Chipotle Restaurant
08.2018 - 11.2020
Cashier
Sarku Japan
02.2018 - 08.2018
Customer Service Cashier
Chipotle Restaurant
12.2016 - 11.2020
Crew Member
Electrolyte
01.2015 - 10.2016
High School Diploma -
Usulutan
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